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Your rights in aged care - consumer webinar

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Webinar - online event

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Your rights in aged care – Understanding the new Charter of Aged Care Rights and how it will empower and protect you


From the 1 July 2019, the Australian Government is introducing a new and simpler Charter of Aged Care Rights (the Charter). The Charter will make it easier for you, as an aged care consumer (an older person receiving aged care services), your families and carers to understand what you can expect from an aged care provider, regardless of the type of aged care you receive. The Charter places you, as the consumer, at the centre of care by giving you choice and recognising your right to be treated with respect. It acknowledges that identity, culture and diversity are to be valued and supported. Providers have responsibilities to sign the Charter, assist you to understand the Charter and give you the option of signing it too. Consumers can play an important role in the delivery of high quality care and services. Meeting your consumer responsibilities helps the provider to work with you to get the care and services that best meet your needs.

The purpose of this online event (webinar)* is to educate attendees about the new Charter of Aged Care Rights. By attending this event attendees will learn:

  • Why having rights is important

  • What the new Charter means for you

  • What signing the Charter means

  • How to claim your rights in a confident manner

  • The importance of consumer responsibilities

  • Where to go for help and assistance


Who should attend this event?

‘Your rights in aged care – Understanding the new Charter of Aged Care Rights and how it will empower and protect you’ is for older people receiving or about to receive Australian Government funded aged care services and their families and or carers. This includes those in residential care and those receiving care in the home.


Who is OPAN?

The Older Persons Advocacy Network (OPAN) provides free, confidential and independent advocacy support, information and education to older people, their families and carers across Australia. OPAN’s knowledge, expertise, relationships and geographical reach supports thousands of recipients, and potential recipients, of Commonwealth funded aged care services to understand their rights and have a voice in exercising them.

For further information or to request support of an advocate please visit: https://opan.com.au/advocacy/#what_is_advocacy or phone free call 1800 700 600.


Further information about this online event (webinar)

* This event will be hosted over the Internet in real time. This will allow attendees from different geographic locations across Australia to see and hear the presenter. The webinar link and dial in details will be provided 24 hours prior to the event.

If you are unable to register for this webinar via this event page, please phone 1800 237 981 8am - 8pm (AEST) Monday to Friday.

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