Workshop: Raising the Bar – Rising to the Challenge

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CQ Function Room

113 Queen Street

Melbourne, VIC 3000


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Background and overview

Building the recognition and understanding within the C-Suite that facilities management is a business critical function has long been an aspiration of the profession. This workshop presents a road map of how to achieve this.

It has been designed to provide participants with practical tools to help them reach a level of maturity that is aligned with the recommendations of the recently published report ‘Raising the Bar – From Operational Excellence to Strategic Impact in FM’.

This practical, hands-on one-day workshop presents the opportunities that can arise from applying the best practices defined by the Workplace Management Framework (WMF) to support the achievement of the Raising the Bar (RTB) report recommendations.


This workshop is aimed at senior managers and ‘C’ suite executives working in the areas of facilities management and corporate real estate. It is equally relevant to those working in in-house corporate teams and in service provider organisations. Corporate teams need to understand how the changing workplace is impacting on the need for change in service provision and service providers need to be conversant with how businesses are responding to the workplace evolution.

With the workshop numbers limited to 25, it offers an exclusive insight into these game changing global initiatives in an environment that encourages close interaction amongst the participants to share issues, ideas and potential solutions.


  • Unpack the conclusions and recommendations of the RTB report

  • Explore the structure of the WMF

  • The application of the WMF as a maturity improvement tool


As a workshop participant, you will:

  • Extract those elements of the RTB and WMF relevant to you and your organisation

  • Have a clearer idea of how to improve the strategic impact of your FM service delivery

  • Be able to build stronger relationships with other strategic business units

  • Be better prepared for taking on a strategic business planning role

During the workshop you will be encouraged to start articulating your own personalised implementation plan


The workshop will comprise two primary sections, the first focusing on the RTB report, to set the strategic FM agenda for the participants and the second on the WMF as a framework to support the achievement of that agenda.

Part one

There are five primary conclusions to the report, falling into these areas:

  1. The definition of the two roles of FM
  2. Organisational challenges
  3. The cost centre mind set
  4. Talent management
  5. Redefining the mission of FM

The background to each of these will be presented with an explanation of how they have been arrived at. This will be followed by group discussions around what they mean for the profession and industry in Australia.

The RTB report recommendations fall into three categories: general recommendations, recommendations for in house FM leaders and recommendations for service providers.

In the first instance, the general recommendations will be considered in terms of their relevance to facilities management in Australia, followed by a discussion about their implications for the profession and industry generally. The general recommendations are:

  1. Enhance the career opportunities for FM professionals
  2. Enhance and evolve the definition of workplace
  3. Lead FM professional in driving adoption and understanding of a new definition of workplace

The result of these discussions will be an agenda relevant and acceptable to the workshop participants, with the objective of the next section being to establish a framework of actions aimed at achieving that agenda.

Part two

The WMF comprises a series of ten management capabilities that are structured around defined best practice areas supported by strategic and delivery outputs. This section will provide the background to the development of the WMF and an overview of the framework structure.

The three central management capabilities are:

  1. Strategic management
  2. Client relationship management
  3. Performance management

Each of these will be presented in detail, and, through group discussion, explore how they can support the RTB recommendations.

This section will conclude with a presentation around the use of the WMF as a tool to track performance improvement, using a major software business as a case study.


The structure of the workshop is a mix of interactive presentations followed by group discussions around the topics presented.

The topics and sequence will be as follows:

Throughout the workshop, participants will be encouraged to consider the content and discussions in relation to their own organisations and how they might be able to use it to their benefit.


Every participant will be provided with:

  • A hard copy of the RTB Report ‘Raising the Bar: From Operational Excellence to Strategic Impact in FM’
  • A hard copy of the Workplace Management Framework
  • White paper summary of the workshop outcomes

Workshop Facilitator

This workshop will be facilitated by Workplace Management consultant, Martin Leitch.

Martin is the Occupiers Journal partner for the Oceania region and, in this capacity, was involved in the research for all three raising the bar reports.

Martin is also an Associate of Advance Workplace Associates, the organisation that developed the Workplace Management Framework.

Martin Leitch is a prominent Workplace Management (FM) professional with in excess of 30 years experience in delivering a wide range of consultancy and education services. He is Principal Consultant with strategic workplace consultancy, FM Scope.

Having built a number of successful businesses and worked on a wide range of major projects, Martin has developed the rare ability to think and act strategically whilst focusing on the detail of constituent systems and processes.

Martin has delivered a range of strategic FM consultancy services to public and private sector organisations in the UK and Australia and has applied this experience to develop the learning materials for Australia’s first facilities management diploma program.

Key areas of expertise fall into:

  • strategy development
  • service delivery and outsourcing
  • contract life cycle

Martin is a member of the Royal Institution of Chartered Surveyors (RICS) and sits on the RICS Oceania Property Board. He is a Fellow of the British Institute of Facilities Management and a member of the International Facility Management Association.

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CQ Function Room

113 Queen Street

Melbourne, VIC 3000


View Map

Refund Policy

Refunds up to 30 days before event

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