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Workplace Diversity Training Course

PD Training

Monday, 16 September 2019 from 9:00 am to 4:30 pm (AEST)

Workplace Diversity Training Course

Ticket Information

Ticket Type Sales End Price Fee Quantity
Course 02/09/2019 $726.00 $16.51

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Event Details

In the new global economy, it is more important than ever to understand how cultural differences affect communication and perception in the workplace. Improving intercultural communication enhances an organisation's success by bringing together varied perspectives and implementing fresh ideas in the organisation.

In this fascinating Managing Workplace Diversity training course you'll be exposed to a number of key skills including understanding how biases and stereotypes affect our judgment, identifying personal baggage that can affect opinions, ways to discourage discrimination, cultural body language, dealing with complaints and choosing a course of action to be taken and much more!

Learning Outcomes

Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
Gain effective strategies for removing barriers to diversity in the workplace
Communicate more effectively in a diverse population
Learn the importance of non-verbal communication
Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
Learn how to respond to personal complaints & develop a support system to manage this resolution process
Gain a professional approach to record, analyse and resolve situations involving diversity
Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

Course Outline

Workplace Diversity Training Course - Lesson 1 
Getting Started 
  • Workshop Objectives
Workplace Diversity Training Course - Lesson 2 
Understanding Diversity 
  • What is Diversity?
  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview
Workplace Diversity Training Course - Lesson 3 
Understanding Stereotypes 
  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding what this Means
Workplace Diversity Training Course - Lesson 4 
Breaking Down the Barriers 
  • Changing your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes
Workplace Diversity Training Course - Lesson 5 
Verbal Communication Skills 
  • Listening and Hearing: They aren't the same thing
  • Asking Questions
  • Communicating with Power
Workplace Diversity Training Course - Lesson 6 
Non-Verbal Communication Skills 
  • Body Language
  • The Signals you Send to Others
  • It's not WHAT you say, It's HOW you say it
Workplace Diversity Training Course - Lesson 7 
Being Proactive 
  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination
Workplace Diversity Training Course - Lesson 8 
Coping with Discrimination 
  • Identifying if you have been Discriminated against
  • Methods of Reprisal
  • Choosing a Course of Action
Workplace Diversity Training Course - Lesson 9 
Dealing with Diversity Complaints as a Person 
  • What to do if you're Involved in a Complaint
  • Understanding your Role
  • Creating a Support System
Workplace Diversity Training Course - Lesson 10 
Dealing with Diversity Complaints as a Manager 
  • Recording the Complaint
  • Identifying Appropriate Actions
  • Choosing a Path
Workplace Diversity Training Course - Lesson 11 
Dealing with Diversity Complaints as an Organisation 
  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint
Workplace Diversity Training Course - Lesson 12 
Wrapping Up 
  • Words from the Wise
  • Action Plans and Evaluations

 

 

 

 

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When & Where


PD Training
Level 1
111 Harrington Street
Sydney, NSW 2000
Australia

Monday, 16 September 2019 from 9:00 am to 4:30 pm (AEST)


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