In the new global economy, it is more important than ever to understand how cultural differences affect communication and perception in the workplace. Improving intercultural communication enhances an organisation's success by bringing together varied perspectives and implementing fresh ideas in the organisation.

In this fascinating Managing Workplace Diversity training course you'll be exposed to a number of key skills including understanding how biases and stereotypes affect our judgment, identifying personal baggage that can affect opinions, ways to discourage discrimination, cultural body language, dealing with complaints and choosing a course of action to be taken and much more!

This fun, high-energy professional development training course is available in Brisbane, Sydney, Melbourne, Canberra, Adelaide, Parramatta and Perth.

Learning Outcomes

• Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
• Gain effective strategies for removing barriers to diversity in the workplace
• Communicate more effectively in a diverse population
• Learn the importance of non-verbal communication
• Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
• Learn how to respond to personal complaints & develop a support system to manage this resolution process
• Gain a professional approach to record, analyse and resolve situations involving diversity
• Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

Course Outline