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Winning the Customer War with Omnichannel Customer Experience

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Zendesk Office

67 Queen Street

Melbourne, VIC 3000

Australia

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Winning the Customer War with Omnichannel Customer Experience

With the rise of digital disruption and eroding customer loyalty, providing a great customer experience (CX) is more important than ever.

It's hard to keep customers happy when you can’t quickly adapt to their needs, respond to their questions over mutliple channels or make them wait longer than they expect.

In order to deliver the customer service they expect, your customer care organisation needs agile tools that empower them to deliver the kind of customer experience that builds trust and loyalty.

Join us for breakfast, in this session you will;

  • Learn how to take the needs of your customers and translate them into agile customer experiences that improve communication and create better customer relationships.

  • See first hand a demonstration of an advanced Omnichannel Customer Experience from both a customer and agent perspective.

  • Hear a Real Life Case Study from Cassie Chen, Customer Service & Loyalty Manager at Tony Bianco on how they have been able to streamline processes and improve Customer Experience with Multichannel customer engagement.

RSVP Now as places are limited.

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Zendesk Office

67 Queen Street

Melbourne, VIC 3000

Australia

View Map

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