The Program Objectives:

• International and Australian (National Safety Quality Healthcare Standards [NSQHS]) best practice in quality and safety
• Quality improvement science (Deming)
• Quality improvement tools – flow charting, cause and effect diagrams, pareto charts, etc
• Prospective methods- human factor, reliability science and failure modes and effects analysis
• Measurement for improvement, statistical process control charts
• Microsystem change and Plan-Do-Study-Act (PDSA) cycles
• Patient/consumer engagement and patient co-design
• Change management, spread, and sustainability
• Improvement teams/high performing teams
• Project management - Gantt charts, driver diagrams
• Leadership principles, styles and techniques for leading improvement
• High-level governance responsibilities for Quality and Safety - putting the governance plan together

MPH (Hons), Grad Cert Med Ed, RN, RM

Adjunct Associate Professor University of Sydney School of Public Health, Faculty of Medicine and Health

Director, Improvement Academy

Bernie Harrison is the Director of the ACHS Improvement Academy. She has over 30yrs experience in health care, as a clinician, researcher and quality and safety (Q&S) expert. She has extensive experience in designing and delivering Q&S training programs in the Asia pacific region. Her training in quality improvement and patient safety occurred in the USA in 2001 and 2010 as a Fulbright Scholar. She has extensive experience in health care system redesign and has published a Breakthrough Collaborative (Harrison et al Vox Sanguinis 2014) in improving red cell transfusion in the elective surgical setting. She co-authored the Quality in Australian Health Care Study (MJA 1995), the most cited paper in the journal’s 100yr history. Her previous positions include: Executive Director of Hospital Performance for the National Health Performance Authority and Director in the NSW Clinical Excellence Commission. Her clinical experience as a registered nurse and midwife in the UK and Australia: maternity and child health , intensive care, aged care and mental health.