UX Design & Testing: Human-Centred Design

This course is designed for anyone who wants to create user-friendly, accessible, and effective digital services for their customers.

This hands-on, interactive training will show you:

✅ How to structure information with clear IA & navigation.
✅ How to design intuitive interactions that guide your customers effortlessly.
✅ How to apply visual design best practices for clarity and accessibility.
✅ How to evaluate and test usability to assess satisfaction, efficiency and effectiveness.
✅ How to analyse and effectively communicate results.
✅ Practical skills and methods that work across industries, aligned with ISO standards.

Delivered by PeakXD - a leading Australian CX and service design consultancy - who will share their knowledge and experience conducting research with a diverse range of organisations across Australia, spanning government, education, technology, finance, and non-profit sectors.

🚀 Maximise your learning! This course builds on customer research skills you may already have or can learn in our CX Discovery & Research: Human-Centred Design course, which explores methods to understand the 'problem space' and opportunities for improving the customer experience.

Discounted tickets are available when you attend multiple courses.

Tickets

• 1st course: General admission $747 + GST
• Subsequent courses booked at the same time: Discounted rate of $677 + GST

Who should attend?

✅ CX managers and teams
✅ Product managers and teams
✅ Community engagement teams
✅ Business analysis teams
✅ Project managers
✅ Marketing and communications teams
✅ Website and digital teams

Hands-on activities

If you 'learn by doing' then you'll value our highly practical approach. Activities cover CX fundamentals and how they're applied in the real world:

1️⃣ Facilitating a co-design workshop
2️⃣ Running a card-sorting activity
3️⃣ Test planning
4️⃣ Writing test scenarios
5️⃣ Moderating usability testing

Course syllabus

Our curriculum is aligned with global ISO 9241 standards on human-centred design, ensuring your UX work is based on best practice. You'll learn human-centred design methods, tools, and frameworks based on our experience working on over 600 UX projects.

Collaborative design workshops & prototyping

• Running a co-design workshop to engage stakeholders
• Home page design principles
• Sketching, prototyping and validated learning

Information architecture & navigation

• Classifying and organising information and schemas
• Conducting card sorting to understand customers’ mental models
• Analysing card sort results and facilitating an IA design workshop

Interaction & UI design

• 10 usability heuristics
• Interaction design patterns
• Visual presentation principles

Usability evaluation & testing: Measuring usability

• Key steps for usability testing
• Writing a usability test plan & tasks
• Recruiting participants and running a pilot
• IA & prototype testing tools
• Moderating test sessions
• Analysing and communicating results

Your trainers

Tania Lang and/or Miranda Wee will be your trainer for this course.

Tania Lang: Over 20 years' experience as a customer experience practitioner. Industry leader and presenter at UX conferences such as UX Australia Design Research. Has delivered UX training to over 3,500 participants including whole teams in organisations such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies. Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Miranda Wee: More than 15 years' experience as a user experience practitioner. Has led UX research, design and testing projects for organisations such as TAFE Queensland, Queensland Ambulance Services, Transport and Main Roads (Smart Ticketing CX rollout) and the Australian Institute of Health and Welfare. Specialises in end-to-end UX—from discovery to design, prototyping, and testing. Passionate about uncovering deep user insights and usability issues to create better user experiences. Skilled in facilitating collaborative design workshops and stakeholder engagement.

Program delivery

This course will be delivered virtually, using Microsoft Teams and Miro. Breaks are scheduled throughout the day to reduce online meeting fatigue and we include plenty of interactive activities and break-out activities, ensuring you won't be just sitting passively watching a presentation all day. The activities have been carefully designed to help you learn in this environment and our trainers, Tania Lang and Miranda Wee are both skilled at creating engaging learning experiences regardless of the delivery mode.

Refund policy

Cancellations received 30 days or more before to the course start date will incur a 25% administration fee. Cancellations received less than 30 days are non-refundable.

If PeakXD postpones or cancels a course (e.g. due to insufficient numbers), attendees can elect to receive a full refund, attend the new date or have their payment transferred to another course.

Read our training policy and conditions for full details.