$2,416.70 – $3,296.70

UX Course & Certification (Government) - Canberra 17-19 November 2020

Event Information

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Dialogue Business

4 National Circuit

Barton, ACT 2600


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Event description
Learn about all things UX, how and when to use UX tools and methods over 3 days.

About this Event

Aligned to the Australian DTA Digital Service Standard

You can attend one of our scheduled courses or if you have more than 8 staff interested then please enquire about us delivering this training in-house.

3 Day UX Design Course & Certification (Government):

  • Learn UX tools & methods aligned with DTA Digital Service Standard
  • How and when to use UX tools and methods
  • Learn by doing with practical activities and group work
  • 400+ page detailed training manual plus access to a digital copy post course
  • Join our exclusive online UX learning community for support and work opportunities
  • Become a certified UX practitioner and successfully graduate from this program by completing an exam to obtain a Foundation Certificate in User Experience (UX01)
  • Catering provided. Morning & afternoon tea and lunch all 3 days

UPDATE 3 MARCH 2020 - ​COVID-19 Cancellation policy

This event is currently proceeding. We will update this if we believe we may cancel or postpone the event. In the event we need to cancel or postpone the event to a later date you will have the option to get a refund. Your safety and the safety or our trainers is paramount to us. Please read our updated Terms and Conditions for further details.

Hands-on practical activities & exercises

If you 'learn by doing' then you'll love the 15 hands on activities in the 3 day UX design course, including:

  • Defining your users
  • Crafting a research approach
  • Affinity diagramming
  • User interviews & task analysis
  • Personas
  • Customer journey mapping
  • Collaborative design
  • Card sorting & IA Design
  • Heuristic evaluations
  • Writing a test plan
  • Moderating a usability test session
  • Mobile wireframing

Not only will you be guided by a UX professional with over 20 years' experience, who has worked on over 500 UX projects for clients like Flight Centre, the Australian Government, Suncorp and Griffith University. But you will also get hands-on experience while you work through 15 activities that have been carefully designed to help you learn all the UX fundamentals (and how it's done in the real world).

Program outline

Our 3 Day UX design course curriculum is aligned with the ISO standard for human-centred design, and cover the syllabus for the BCS Foundation Certificate in User Experience (UX01). In addition, learn UX design principles, tools, methodologies plus tips and tricks from what we have learnt working on over 500 UX projects.

  • Introduction to user experience design
  • User and customer research
  • Collaborative design & IA
  • User behaviour and design principles
  • Usability testing
  • Mobile & tablet UX
  • Maintaining and evolving your site or application
  • Implementing a UX approach in your organisation
  • Certification & Exam

View detailed syllabus

Student outcomes

Stop feeling like an impostor and become a certified UX practitioner, learn UX from an industry expert.

We offer more than just vendor certification. PeakXD is a BCS (The Chartered Institute for IT) accredited training organisation approved to provide training for the Foundation Certificate in User Experience (UX01). After our training, you will then sit an independently assessed examination to obtain your BCS UX01 certification. BCS qualifications are delivered and recognised in more than 200 countries around the world so you really can go further when you’re BCS certified!

Post-course student support

When you return home we look after you. Included with the UX course is membership to our exclusive UX learning community where you can see new jobs for UX professionals, get support from peers, UX experts and networking opportunities.


Can I pay by invoice? Yes, you can. After you choose your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

What is the difference between the tickets?

  • The UX Course only ticket does not include the Certification or exam. No exam voucher will be issued with this ticket type. Note: Certification can still be organised later directly with the BCS.
  • The UX Course & Certification ticket includes 1 voucher to sit the BCS exam at a testing centre in your local area. We will provide you with a practice exam. We strongly recommend if you are purchasing this ticket you buy the 'Digital options upgrade' which includes access to our online learning portal with 6 months access to video lessons (75 video lessons over 10 modules that will help you study and prepare for the exam).
  • The Digital options upgrade will give you 6 months access to our online learning portal, where you can access video lessons and ‘just in time’ online UX training for you to get access to specific UX training modules as required when needed. Plus get access to 30+ digital templates to save you valuable time (each template has a detailed video tutorial explaining how to use it).

What's the refund policy? Cancellations received 30 days or more before the course start date will incur a 25% administration fee. Cancellations received less than 30 days are non-refundable.In the event that PeakXD postpones or cancels a course (e.g. due to insufficient numbers), attendees can elect to receive a full refund or have their payment transferred to a future course. We reserve the right to change the venue to equivalent standard and location within 5km of the CBD of the booked city.

Can I update my registration information? Yes, email us at any time to update registration information. We will send you an email requesting more information from you closer to the event date.

Is my registration fee or ticket transferrable? Yes, for requests received 30 days or more before to the course start date, attendees can transfer to another course in an alternative city, or date however this is subject to availability, and may incur a 20% administration fee. Attendees can be substituted at any time.

Is it ok if the name on my ticket or registration doesn't match the person who attends? Attendees can be substituted at any time. However BCS examination requires registration of the attendee prior to sitting the exam, and candidate must provide photo identification at the time of the exam. Additional exam costs may apply to substitute exam candidate. Read our training policy and conditions for full details.

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Dialogue Business

4 National Circuit

Barton, ACT 2600


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