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UOW Complaints System Training

Complaints Management Centre

Tuesday, 20 March 2018 from 10:00 am to 12:00 pm (AEDT)

UOW Complaints System Training

Registration Information

Type Remaining End Quantity
General Admission   more info 25 Registrations 16/03/2018 Free  

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Event Details

UOW invites you to attend Complaints Management System training.  Initially, the new system will manage non-academic complaints (general complaints) from students, staff and community members. The system has been designed in alignment with the NSW Ombudsman best practice guidelines to complaints management and will ensure UOW is compliant with NSW records management legislation and Tertiary Education Quality Standards Agency (TEQSA) requirements. This new tool will provide trend analysis reporting allowing for improved operational efficiencies and enhance our student’s overall University experience.

How will the training assist you?

  1. Learn how to lodge complaints for students, staff and community members
  2. Send and respond to ‘requests for information’ in the management and resolution of complaints;
  3. Learn how to manage complaints via:
    • Set tasks and deadlines
    • Monitor and track the progress of complaints
    • Access best practice complaint templates 
    • Ensure records are kept in line with university policy and state records legislation.

If you have any questions regarding the training or would like to nominate another staff member to attend please do not hesitate to contact the Complaints Management Centre on (02) 4221 5170.

Have questions about UOW Complaints System Training? Contact Complaints Management Centre

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When & Where

Building 36.304
Administration Building


Tuesday, 20 March 2018 from 10:00 am to 12:00 pm (AEDT)

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UOW Complaints System Training
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