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Understanding the new Charter of Aged Care Rights - Newcastle

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309 King Street

Newcastle West, NSW 2302

Australia

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What the new Charter of Aged Care Rights means for consumers and service providers

About this Event

On 1 July 2019, the Australian Government introduced a new and simpler Charter of Aged Care Rights. The new Charter places the consumer, a person receiving aged care services, at the centre of their care by supporting them to express their needs and recognising their fundamental right to be treated with dignity and respect.

Providers are responsible for supporting consumers to understand their rights under the new Charter, and ensure consumers or their authorised person are given a reasonable opportunity to sign a copy of the Charter. This presents an important opportunity for providers to deepen their engagement with consumers and change the way that care is experienced by older people.

About this event

Seniors Rights Service and Older Persons Advocacy Network are hosting this free interactive educational event to inform consumers, carers and families, and providers about the new Charter of Aged Care Rights. The event will include a focus on Home Care and the Commonwealth Home Support Programme.

By attending this event you will learn:

  • What are rights
  • What are the 14 consumer rights in the new Charter of Aged Care Rights
  • Key changes and rationale for change, including alignment with the new Aged Care Quality Standards
  • Benefits of the changes for both consumers and providers
  • Charter implementation requirements and timelines
  • What does signing the Charter mean, and the consumer’s right not to sign
  • What is aged care advocacy and what support is available
  • What resources are available to assist with understanding the Charter and supporting conversations

Further information about this event

  • Please RSVP via the 'Register' button above. If you are unable to register for this webinar via this event page, please phone 1800 237 981 8am - 8pm (AEST) Monday to Friday. When you register please let us know if you have any special accessibility requirements, we will do our best to accommodate your needs
  • A complimentary light afternoon tea and refreshments will be provided
  • There are two car parks located on site - King Street underground carpark, accessible under the Wests City Club entrance via King Street ($3 per hour), and Bull Street Hangar Parking, accessible via Bull Street ($2 per hour)
  • This event is also accessible via webinar if you are unable to attend in person. You may access the webinar live and join the Q&A. The event will also be filmed, have closed captions added in post-production, and will be made available at opan.com.au/charter. Please register for the webinar by selecting the webinar ticket when registering. A webinar link will be emailed to you 24 hours prior to the event.

If you need to contact OPAN about this event, please email: enquiries@opan.com.au

For further information about the Charter please visit: opan.com.au/charter or phone the OPAN Charter Information Line on 1800 237 981 8am - 8pm (AEST) Monday to Friday .

Who is Senior Rights Service and Older Persons Advocacy Network?

Seniors Rights Service is a NSW based service delivery organisation within the Older Persons Advocacy Network (OPAN). OPAN provides free, confidential and independent advocacy support, information and education to older people, families and carers across Australia. OPAN’s knowledge, expertise, relationships and geographical reach supports thousands of aged care consumers of Australian Government funded aged care services to understand their rights and have a voice in exercising them.

Seniors Rights Service also provides legal advice and services to older people on human rights, planning for the future, consumer rights, accommodation matters, and other issues, including disputes with management or interpretation of contracts.

For further information about Seniors Rights Service, please visit: https://seniorsrightsservice.org.au/

For further information about OPAN or to request support of an advocate please visit: https://opan.com.au/advocacy/#what_is_advocacy or phone 1800 700 600 8am - 8pm (AEST) Monday to Friday.

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309 King Street

Newcastle West, NSW 2302

Australia

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