$50

Understanding the drivers of NPS to improve customer experience

Event Information

Share this event

Date and Time

Location

Location

NAB - The Village, Meeting Space 8

700 Bourke St

Melbourne, VIC 3000

Australia

View Map

Refund Policy

Refund Policy

No Refunds

Friends Who Are Going
Event description

Description

Many companies are already working with NPS to measure service levels, customer experience and loyalty. However, not many keep a driver importance hierarchy up-to-date to prioritise their Customer Experience (CX) improvement efforts.

Attend this seminar and understand how a new approach that combines quantitative and qualitative methods can unveil emerging drivers and their relative importance to take CX to the next level.
Go beyond NPS and expand your knowledge of the research methods used in the Actionable Words Analysis.

Please note this event is more relevant if you have more than a thousand customers and you are looking into getting actionable insights.

This event is ideal for:
- Marketing managers keen to work with NPS but want to understand more about it
- Marketing managers or customer service managers who are already working with NPS and need to improve their scores
- Engagement managers who are looking into identifying customer experience pain points to prioritise their actions for 2018
- Senior managers preparing strategic plans with a focus on customer experience

Share with friends

Date and Time

Location

NAB - The Village, Meeting Space 8

700 Bourke St

Melbourne, VIC 3000

Australia

View Map

Refund Policy

No Refunds

Save This Event

Event Saved