$475

Understanding and Responding to Client Aggression - 23 September 2020

Event Information

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Date and Time

Location

Location

Caraniche

1/260 Hoddle Street

Abbotsford, Victoria 3067

Australia

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Refund Policy

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Event description

Description

This full-day workshop supports participants in developing a deeper understanding of why clients display challenging and aggressive behaviours, through understanding the psychological, physical and environmental drivers of such behaviour. It provides participants with an opportunity to learn effective strategies to manage these behaviours in the immediate and longer-term.

What you will learn:

  • Understand the physiology of anger

  • Identify what aggression is, and what the precipitating factors are that can cause an aggressive reaction

  • Practise utilising de-escalation techniques

  • Apply techniques for assertive closure

  • Learn how to document episodes and channel self-care support

Training facilitator:

Dr Kayleigh Young, DPsych (Clinical),BApp.SC (Hons)

Kayleigh is a registered Clinical Psychologist and board-accredited supervisor with expertise delivering a range of assessment and therapeutic services across clinical, forensic and organisational contexts. She has worked across both the public and private sector with youth and adult clients experiencing a range of presenting issues including depression and anxiety, violent and sexual offending, sexual abuse, workplace bullying and harassment, trauma, substance use, family violence, suicide risk, and other mental health issues. Kayleigh has a particular interest in the impacts of trauma and is experienced in the delivery of a range of critical incident support services.

Kayleigh is a skilled trainer and facilitator and has worked extensively in the development and delivery of a range of training programmes. In addition to providing training to individuals working in client facing roles, Kayleigh consults with organisations to assist them to develop and build internal capacity through the delivery of training in areas such as responding to family violence, understanding mental health in the workplace and implementing in house peer support programmes.

FAQs

Recommended for?

Anyone who works in people facing roles with complex clients where hostility or aggression might occur.

What are my transport/ parking options for getting to and from the event?

Parking: There is local parking available in Turner St, Sackville St and Easey St; alternative parking is available off Lulie St (on the eastern side of the Railway line off Johnston St), adjacent to Victoria Park stadium. Please be aware of clearway zones during certain times of the day.

Public transport: Caraniche is a five minute walk from Victoria Park station (Mernda and Hurstbridge train lines). Our office is also accessible from bus routes on Hoddle St (towards Richmond or Clifton Hill) and Johnston St (towards City/ Lonsdale St or Kew).

Cost?

$475 - payable on credit card or invoice on request

Includes lunch and afternoon tea (please specify dietary requirements on registration)

Participants will also receive a colour bound workbook and certificate of completion

Cancellation Policy?

  • 14 days notice or more: no penalty
  • 8 – 13 days notice: 25% of total training fee
  • 3 – 7 days notice: 50% of total training fee
  • 48 hours notice or less: 100% of total training fee
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Date and Time

Location

Caraniche

1/260 Hoddle Street

Abbotsford, Victoria 3067

Australia

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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