Triage in General Practice Settings | Albury

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Thank you for your registration, you will receive an email shortly with your ticket. If you have any queries, please contact 02 6041 0000 or email neevents@murrayphn.org.au

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Date and Time

Location

Location

Mantra Hotel Albury

524 Smollett Street

Albury, Nsw 2640

Australia

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Sales Have Ended

Registrations are closed
Thank you for your registration, you will receive an email shortly with your ticket. If you have any queries, please contact 02 6041 0000 or email neevents@murrayphn.org.au
Event description

Description

Time: 6.00pm – 9.00pm | Registration and supper 5.30pm

Audience: Practice managers, reception staff, nurses and GPs

Cost: This event is provided free by Murray PHN

Overview:

Non-clinical (reception) staff are usually the first port of call for patients accessing care in general practice. They make decisions about who receives an appointment that day, who needs immediate care, or who can wait until the next available appointment, but what guides their decisions?

This workshop outlines the robust systems and processes that support reception staff to safely and appropriately triage patients, based on RACGP standards. Participants explore the critical role of clinical staff supporting safe triage and how clinical and non-clinical teams should collaborate to ensure safe, quality care and avoid health, safety and medico-legal risks.

Topics:

- Triage principles
- Triage and RACGP standards for general practices
- Triage practice systems
- Recognising and prioritising levels of urgency - use of red flags
- Effective communication
- Managing challenging behaviours
- Case study reviews
- Triage process - POPGUNS. Prioritisation of patients: A guide to urgency for non-clinical staff.


Date and Time

Location

Mantra Hotel Albury

524 Smollett Street

Albury, Nsw 2640

Australia

View Map

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