$79.39

Transformative Technology Workshop – A Visitability Forum

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Location

Citadines on Bourke Melbourne

135 Bourke Street

Melbourne, VIC 3000

Australia

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Refund Policy

No Refunds

Event description

Description

Destination Melbourne and Tourism Accommodation Australia (Victoria) bring you, the Transformative Technology Workshop - finding digital solutions to engage your staff and enhance guest and visitor experiences.

Visitors are becoming more and more tech savvy, so it’s important to ensure that your approach to using new technology meets their expectations.

Facilitated by Simon Waller, you will hear from leading experts in this three-hour workshop. We’ll look at how we can approach technology in a way that proactively seeks out opportunities to improve your business processes and the whole customer journey.

What you will learn

  • Discover the latest transformative technologies that are relevant to tourism and hospitality operators
  • Understand ways to improve employee efficiency
  • Enhance guest and visitor experiences from the first point of contact

Content

1) Introduction by Simon Waller

  • Overview of macro trends and key transformative technologies
  • Introduction to 'digital champions' as a bottom up approach to driving technology improvements
  • How technology has evolved but our approach to its adoption hasn’t
  • How we can simultaneously meet the needs of all people involved in our organisations, both employees and customers.

2) Leveraging these trends to your advantage

  • Empowering people to improve internal processes
  • Working smarter to enhance the visitor experience
  • Creating a point of difference in a competitive market place.

3) Panel discussion

Experts in their fields will provide further insights into ways that technology is being used to transform our visitor industry.

  • Lindsay Goding from GAO Group International - covering WeChat and the newly designed Global Ballooning app
  • James Bate from WG Architects – talks about the future of technology, including energy, recycling, smart systems and benefits to your business
  • Thomas Amos fron Sidekicker – connecting businesses with an on demand workforce of pre-screened skilled staff, all with the click of a button
  • Other speakers to be confirmed soon

Inclusions:

Facilitation and morning tea included.

You’ll also receive a free download copy of Simon Waller's book, The Digital Champion: Connecting the Dots Between People, Work and Technology. This practical guide will give you a kick start to identifying and implementing valuable technology projects.

This Transformative Technology Workshop is part of our Visitability Forum Series.



Please read our Terms and conditions for the event. This event will be filmed, your registration constitutes your consent to be filmed.

Transformative Technology Forum


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Date and Time

Location

Citadines on Bourke Melbourne

135 Bourke Street

Melbourne, VIC 3000

Australia

View Map

Refund Policy

No Refunds

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