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THSC Volunteer Training - Dealing With Difficult People (Online)

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Discover how our behaviour can be hijacked when in stressful situations and what you can do about it.

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Dealing with Difficult People

ONLINE COURSE

Like it or not, dealing with difficult people is something we have to face from time to time.

Wouldn’t it be great to recognise the signs faster and defuse the situation before it erupts?

At this workshop you will learn techniques that will help you to deal with difficult people, manager conflict and develop tools that will assist you to resolve even the trickiest of situations.

You will be introduced to emotional intelligence and discover how our behaviour can be hijacked when in stressful situations and what you can do about it.

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