The new Charter of Aged Care Rights - LASA workforce webinar

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What the new Charter of Aged Care Rights means for service providers

About this Event

**The link for this webinar is

On 1 July 2019, the Australian Government introduced a new and simpler Charter of Aged Care Rights. The new Charter places the consumer, a person receiving aged care services, at the centre of their care by supporting them to express their needs, and recognising their fundamental right to be treated with dignity and respect.

Providers are responsible for supporting consumers to understand their rights under the new Charter, and ensure consumers or their authorised person are given a reasonable opportunity to sign a copy of the Charter. This presents an important opportunity for providers to deepen their engagement with consumers and change the way that care is experienced by older people.

About this webinar

OPAN is supporting the Department of Health with raising awareness and providing education about the Charter. This interactive provider briefing and training webinar is the second phase in our education to service providers. This webinar is intended to provide a further opportunity for service providers to understand the Charter, responsibilities, and specific implementation requirements. This session is intended for Leading Age Services Australia (LASA) member service organisations, with a focus on frontline aged care workers and managers. It will also include specific content for providers delivering aged care services under Home Care and the Commonwealth Home Support Programme.

By attending this webinar, you will learn:

  • What are rights
  • What are the 14 rights in the new Charter of Aged Care Rights
  • Key changes and rationale for change, including alignment with the new Aged Care Quality Standards
  • Benefits of the changes for both consumers and providers
  • What does signing the Charter mean, and the consumer’s right not to sign
  • Charter implementation requirements, including record keeping principles and what to do with signed / un-signed Charters
  • Charter implementation timelines by aged care program
  • Charter implementation challenges and how to overcome some of the common challenges in practice
  • How to have conversations with aged care consumers around rights and the Charter and resources are available to support you

Further information about this event

Please RSVP via the 'Register' button above. If you are unable to register for this webinar via this event page, please phone 1800 237 981 8am - 8pm (AEST) Monday to Friday.

If you need to contact OPAN about this event, please email:

For further information about the Charter please visit: or phone the OPAN Charter Information Line on 1800 237 981 8am - 8pm (AEST) Monday to Friday.

Who is Older Persons Advocacy Network?

OPAN is a national network of services funded by the Australian Government’s National Aged Care Advocacy Program (NACAP) to deliver free, confidential, and independent information, education and advocacy support to older people, families and carers across Australia. OPAN’s knowledge, expertise, relationships and geographical reach supports thousands of aged care consumers of Australian Government funded aged care services to understand their rights and have a voice in exercising them.

For further information about OPAN or to request support of an advocate please visit: or phone 1800 700 600 8am - 8pm (AEST) Monday to Friday.


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