Free

The general practice receptionist in 2020

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Whitehorse Centre

379-397 Whitehorse Road

Nunawading, VIC 3131

Australia

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Event description
This event aims to provide reception staff with an overview of the many facets of their valuable role.

About this Event

Receptionists are the face of general practice and play an important role in improving the patient journey. As the first point of contact for patients, this complex role can be challenging. This event aims to provide reception staff with an overview of the many facets of their valuable role and discuss the important part they play in the general practice team.

Presented by

Julie Allardice, Practice Facilitator, EMPHN

Koula Totsidis, Practice Facilitator, EMPHN

Rachel Pritchard, Mental Health & AOD Manager, EMPHN

Topics

  • customer service
  • dealing with difficult patients
  • effective communication
  • confidentiality
  • triage
  • accreditation
  • infection prevention and control
  • data collection.

Limited places

Open to administration staff working in general practices within the EMPHN catchment.

Maximum two staff per practice.

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Date and Time

Location

Whitehorse Centre

379-397 Whitehorse Road

Nunawading, VIC 3131

Australia

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