Most of you will have heard our CEO’s announcement this morning about our focus on Thanking Customers. This will play big part in helping to support CBA’s strategy & direction under Matt Comyn’s leadership & to achieve this, we will require your assistance as per the below.

EGM Action overview

• You will be required to contact customers who are halfway through their home loan repayments.
• Each call will be focussed on thanking our customers and informing them we will be refunding their annual package fee as a reward
• All calls will be made from our Parramatta call centre.
• EA’s – We would like your assistance with prioritising & allocating time in your EGM’s diary for this, details to assist you on how to secure your date and time are below.

To support you through this, we have organised for a Direct Lending expert to sit with & assist you during the call process and to help you prepare, you will each receive briefing documentation ahead of your scheduled session.

How to secure your call session – Action deadline 13 April

1. Click this link to view available dates & times to confirm your preference
2. Once you confirmed your date and time, you should receive a confirmation email. Please reply if this hasn’t come through.
3. EA’s - Please add the confirmed schedule to your EGMs diary allowing for travel to Parramatta, a reminder email will be sent one week prior.

Note: Clicking add to calendar will not secure a ticket. Please ensure you click through to register a ticket and you will receive a confirmation email.