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Thai Contact Centre Trade Association Event - Key Trends in Global Customer Service

Zendesk

Wednesday, 30 September 2015 from 9:30 am to 4:00 pm (Indochina Time Thailand Time)

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Scholar Ended Free  

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Event Details

Key Trends in Global Customer Service

Where are you heading?

  • Are you ahead of the trend or behind or just don't know where you are?
  • Learn about the latest developments for "best in class" Customer Service
  • Come and participate in an exiting new world!
  • Network with peers and gain knowledge you can apply to your centre today
     
Customer Service Experts from Overseas and Thailand will provide an Overview of the latest trends in Customer Service, Communication and Customer Relationship Building.

When: 30/09/2015 at 09:30 am
Where: S31 Sukhumvit Hotel, 545 Sukhumvit Soi 31, Bangkok

Agenda:
 09:30 am Registration, Snacks, Coffee
 10:00 am Welcome and Start of Programme Khun Soravit Buasree
President of the Thailand Callcenter Association
 10:30 am Key Trends in Global Customer Service – How ‘Best in Class’ Customer Service Centres are adapting to meet customer needs. Deepak Selvaratnam
Director Customer Service Audit
 12:00 pm Lunch and Networking  
 01:00 pm Changing Customer Interactions and Engagement for Profit Sandie Overtfeld
VP Sales APEC, Zendesk
 01:30 pm Challenging the Customer Experience Status Quo: Practical Approaches to Service Delivery Pongpat Prapbamrung
Business Consultant, Lepcom Consulting
 02:30 pm Tea / Coffee / Snacks  
 03:00 pm Workshop: Group participation case study best practice contact centre Quiz Deepak Selvaratnam
Director Customer Service Audit
 03:30 pm Ask the Experts - Question & Answers Deepak, Sandie, Thorsten
 04:00 pm Coffee, Tea, Networking  
 

Deepak is the cofounder and Director of Customer Services Audit Limited, the developers of the Snapshotz Online Assessment and Benchmarking tool for Contact Centres. Launched in 2009 Snapshotz is being employed by over 1,550 contact centres across Australasia, Africa’s, the Middle East, North America and China.

Sandie is the Vice-President Sales APAC for Zendesk, a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement. 

Thorsten is the Founder and Managing Director of Lepcom Consulting in Thailand providing services around Cloud based ERP and Customer Service Solutions. He lives and works in Thailand and ASEAN over 10 years.

 

* Enroll now - class size will be limited! This is a free event (includes lunch and drinks!) open to anyone interested improving their contact centre and customer experience.
Have questions about Thai Contact Centre Trade Association Event - Key Trends in Global Customer Service? Contact Zendesk

When & Where


S31 Sukhumvit Hotel
545 Sukhumvit Soi 31
Bangkok
Thailand

Wednesday, 30 September 2015 from 9:30 am to 4:00 pm (Indochina Time Thailand Time)


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Organiser

Zendesk

Zendesk is the leading cloud-based customer service software solution. More than 100,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at http://www.zendesk.com

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