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Telephone Training

24/215 Adelaide Street, Brisbane, 4000

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Refunds up to 7 days before event

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Description

TelephoneTraining

https://www.paramountplus.com.au/training/telephone-skills-training/

Telephone skills are in high demand in industries nowadays particularly in business process outsourcing companies. Having the right phone skills is important in any company that offers over the phone services, phone communication and telemarketing services. Does your business have employees who provide such services? If that is the case, then you will find that our "Telephone Skills Training" module helpful.
Having difficulty talking to clients over the phone because one is shy? It's hard for some people to talk to people they don't understand and if they are not seeing them. However, with the assistance of our training, that issue can be addressed.

This training session will teach participants how they can gain confidence while talking to others over the phone.
Objectives for Telephone Training
This session will help you teach employees:
How to use your voice on the telephone
How to use questions to discover information
Probing techniques to help with your sale or phone conversation
How to close a conversation properly
Following a telephone strategy that works every time
Helping your clients to say YES
Building rapport over the phone
Dealing with difficult calls
Words that will work wonders on the phone
Favorable structure and the call system to go from start to finish professionally
More details about the course outline

Telephone Training Summary
Many business owners and organizations have gained a liking on this training session. It is because, through it, telephone operators are changed into well-rounded telephone agents. With the help of this training module, your team will immediately witness a wonderful improvement on your. If the phone is an essential part of your company, you must utilize it to teach your workers proper telephone etiquette, good vocal tonality, the best way to build rapport to your future clients.

Aside from that, this module will also provide an extensive guide and useful tips on how one can use his or her vocal tone properly. By these means, participants will be able to speak fluently and clearly while on the phone with his clients.
Additionally, we also discuss methods and strategies on potential appropriate questions participants can ask clients to make their conversations more engaging rather than only seem like a pure marketing pitch. This training module will also teach participants how to search for information from customers without difficulty.
This training is available Australia wide in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin.

If what you're searching for is a Call Centre Training session, then we also offer Communication Training and other Customer Service Training which could help in developing your own team. Our company may create a personalized training session to suit your needs and preferences. Call us at 1300810725 in the event you want more information about this training and to be able to find a free customized outline.

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Date and Time

Location

Telephone Training

24/215 Adelaide Street, Brisbane, 4000

View Map

Refund Policy

Refunds up to 7 days before event

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