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Telephone Training

Level 1, Cloisters, 863 Hay Street, Perth, 6000

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Refunds up to 7 days before event

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Telephone Training

https://www.paramountplus.com.au/training/telephone-skills-training/

Telephone skills are in high demand in industries nowadays particularly in business process outsourcing companies. Having the ideal telephone skills is important in any company that offers over the phone services, phone communication and telemarketing services. Does your business have employees who provide such services? If that is the case, then you will find that our "Telephone Skills Training" module useful.
Having difficulty talking to clients over the telephone because one is shy? It is hard for some people to talk to people they don't know and if they are not seeing them. However, with the help of our training, that issue can be addressed.

This training session will teach participants how they can gain confidence while talking to others over the phone.
Aims for Telephone Skills Training
This session will help you instruct employees:
How to use your voice on the telephone
How to use questions to discover information
Probing techniques to help with your purchase or telephone conversation
How to close a conversation properly
Following a telephone strategy that works every time
Helping your clients to say YES
Building rapport over the telephone
Dealing with difficult calls
Words which will work wonders on the phone
Favorable structure and the telephone system to go from start to finish professionally
More information on the course outline

Telephone Training Summary
Many small business owners and organizations have gained a liking with this training session. It is because, through it, telephone operators are transformed into well-rounded telephone agents. With the help of this training module, your team will immediately witness a great improvement on your. If the phone is an essential part of your business, you must utilize it to educate your workers proper telephone etiquette, great vocal tonality, the best way to build connection to your prospective clients.

Apart from that, this module will also offer an extensive guide and useful suggestions on how one can use his or her vocal tone properly. By these means, participants will be able to speak fluently and clearly while on the telephone with his clients.
In addition, we also talk about methods and strategies on possible appropriate questions participants can ask customers to make their conversations more engaging rather than just seem like a pure marketing pitch. This training module will also teach participants how to search for information from clients without difficulty.
This training is available Australia wide in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin.

If what you're looking for is a Call Centre Training session, then we also offer Communication Training and other Customer Service Training that could help in developing your own team. Our company can make a personalized training session to fit your needs and preferences. Call us at 1300810725 in the event you want more information regarding this training and to be able to find a free custom outline.

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Telephone Training

Level 1, Cloisters, 863 Hay Street, Perth, 6000

View Map

Refund Policy

Refunds up to 7 days before event

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