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Telephone Skills Training

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Perth

Perth, WA 6000

Australia

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Telephone Skills Training


https://www.paramountplus.com.au/training/telephone-skills-training/

Telephone skills are in high demand in businesses nowadays particularly in business process outsourcing businesses. Having the right telephone skills is important in any company that provides over the telephone services, phone communication and telemarketing services. Does your business have employees who offer such services? If that is the case, then you will find our "Telephone Skills Training" module helpful.
Having difficulty talking to customers over the telephone because one is shy? It's difficult for some people to talk to people they don't know and if they are not seeing them. However, with the help of our training, that issue can be addressed.

This training session will teach participants how they can gain confidence when talking to others over the phone.

Objectives for Telephone Skills Training
This session will help you teach employees:
How to use your voice over the telephone
How to use questions to find information
Probing techniques to help with your purchase or telephone conversation
How to close a conversation correctly
Following a telephone strategy that works every time
Helping your customers to say YES
Building rapport over the phone
Dealing with difficult calls
Words which will work wonders on the phone
Positive structure and the call system to go from start to finish professionally
More details about the course outline

Telephone Skills Training Summary
Many business owners and organizations have gained a liking on this training session. It's because, through it, telephone operators are changed into well-rounded phone agents. With the help of this training module, your staff will instantly witness a wonderful improvement on your. If the telephone is an essential component of your company, you must use it to teach your workers proper telephone etiquette, great vocal tonality, the best way to build rapport to your prospective customers.

Aside from that, this module will also offer a comprehensive guide and useful suggestions on how one can use their vocal tone properly. By these means, participants will be able to speak fluently and clearly while on the phone with his clientele.
In addition, we also talk about methods and strategies on possible appropriate questions participants can ask clients to make their conversations more engaging and not only sound like a pure marketing pitch. This training module will also teach participants how to search for information from clients without difficulty.
This training is available Australia wide in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin.

If what you're searching for is a Call Centre Training session, then we also offer Communication Training and other Customer Service Training that can help in developing your team. Our company may create a personalized training session to fit your needs and preferences. Call us at 1300810725 if you want more information regarding this training and to have the ability to find a free customized outline.

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Perth

Perth, WA 6000

Australia

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