Taking the Fear Out of Automation: A Bold Approach to Process Improvement

When faced with the challenge of driving process improvement with limited resources, the question wasn't if Glenelg should automate, it was "how fast can we start?"

In this session, discover why going straight to automation became the cornerstone of Glenelg Shire Council’s strategy to improve the services to community and staff.

Jemma Dillon (Program Manager Digital at Glenelg Shire Council) will share the story of how they began with scoping the project, aligning solutions with staff needs, and maintaining authentic communication that focused on people and relationships.

You’ll hear examples of tangible benefits realised because of automation. Jemma will finish with how their process improvement project paved the way for a successful ERP Implementation and what’s next on the cards for Glenelg.

Don’t miss this story of a cost effective, resource friendly process improvement journey.

This session is delivered as part of the Local Government Transformation Network (LGTN) – powered by Thrive35 and proudly supported by Business Excellence Australia.