Customer Engagement & Loyalty Education Course

This 2 day course, accredited by The Australian Loyalty Association (ALA) and held at UNSW, covers all aspects of loyalty including strategy, design, marketing, operations and technology. The course will provide the processes and tools needed to create, develop and manage a world-class loyalty and customer engagement program.

This course is designed for new entrants to the industry as well as more experienced managers seeking to improve their skill levels. By the end of the course, participants will be able to apply their new insights in their career and business to build a more engaging loyalty program and confidently grow customer retention and advocacy.

The Australian Loyalty Association is the industries’ main association. Key industry partners and consultants have contributed to the course content, providing expert insights and exposure to the industry.

View our Terms & Conditions.