Supporting consumers with complex care needs in the home

Why are complex needs important to manage?

Are you sitting on a 'risk' time bomb? What does it mean to have complex care needs?

What are the three common risks to client safety and wellbeing in a home care environment?

What are high impact, high prevalence risks in aged care?

Unless consumers with high-prevalent, high-impact risks and high-intensity supports are being managed appropriately, your service may be at risk! A common factor for many instances of non-compliance with the Standards is poor management of consumers/clients who are at a greater risk. 

It is essential that providers have structured systems and processes in place to ensure risks are identified and appropriately managed to eliminate, minimise or manage the risks.  This must start with an effective clinical governance framework including setting clinical indicators and regular monitoring. 

It should include operational policies and procedures and documentation.  It should also flow through to care support workers who have adequate training to observe and report key changes or risks. 

At LPA our team of experienced clinicians can support you so that you have effective systems in place to manage high care consumers/clients. 

Do these statements truly reflect your everyday practice?  

• Do you need a specific approach for 'at-risk' consumers/clients?
• Do you want guidance on what your policies and procedures should include?
• Would your clinical and care management staff benefit from understanding care planning for those at-risk?
• Would you like guidance on clinical indicators and monitoring?

If you answered YES to these questions, we have solutions for you...

Overview

This webinar facilitated by our Nurse Practitioner Jacqui Culver will give you all the knowledge you need to ensure clients with high-prevalent, high-impact risks and high-intensity supports receive high-quality and safe care AND you as the provider are compliant with the requirements. 

This webinar will equip you with the underpinning knowledge and skills to implement structured systems and processes that maximise the quality of care and minimise the risks, You will come away from this webinar with clarity, confidence and competence in developing a systematic approach to ensure your service, your consumers and your staff have a shared understanding of high-prevalent, high-impact and high-support risks.

Learning Outcomes

By the end of this webinar course, you will be able to support consumers with complex needs including:

✔ Describe the regulatory requirements and definitions for high-prevalence, high-impact/high-intensity supports

✔ Discuss the implications for clinical governance, monitoring and evidence-based practice

✔ Recognising deteriorating conditions and high-prevalent risks and risk assessment

✔ Identify strategies for training and supporting the workforce

✔ Manage duty of care and dignity of risk

✔ Describe strategies for clinical assessment and care planning

✔ OUtline documentation, goal setting, referral and reporting protocols for at-risk clients

✔ Essential policies, procedures and checklists 

✔ Monitoring and responding to changes in the client's condition

✔ Engagement and communication with clients and their families/carers

✔ and much more!

Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

Who will benefit most from this webinar?

Clinicians who are supervising care staff and non-clinicians who want to learn more about the importance of safe clinical care provision. It will also be beneficial for service managers who have responsibility for policy, as well as quality systems and processes.

Benefits to providers and consumers

It will assist providers to meet the Aged Care Quality Standards by equipping the workforce to manage clinical care risks and ensure consumers are provided with services that aim to maximise their wellness and health outcomes.

Date:

• 5th July 2022

Times:

• 1.00pm - 4.00pm – New South Wales, Victoria, Queensland, Tasmania and the Australian Capital Territory
• 12.30pm - 3.30pm - South Australia, Northern Territory
• 11.00am - 2.00pm - Western Australia

Inclusions

• PDF of PowerPoint presentation
• Downloadable workbook
• Downloadable tools and resources

Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Investment: $ 397 plus GST

Views of previous attendees

• "The course provided me with the information I needed given I've recently moved into a new role with the National Aged Care team. The facilitators were extremely knowledgeable." - Kelly Pellow (Coordinator, Life Without Barriers)

• "I love attending Lorraine Poulos and Associates Course. The facilitators have a depth of skills and knowledge to learn from." - Kim Gorringe (Case Manager, ADSSI In Home Support)

Facilitators:

• Jacqui Culver - Lorraine Poulos & Associates