Support at Home 101: Getting Your Team Up to Speed

Do you have team members who need a clear, detailed understanding of the Support at Home program?

Are you onboarding new staff, supporting people who are new to aged care, or bringing team members up to speed across finance, care, customer service or leadership roles?

Support at Home 101 is a foundational webinar designed to help teams understand how the Support at Home program works, how it is structured, and what this means for day-to-day roles across your organisation.

This is a live, interactive session facilitated by experienced home care executives. The webinar goes beyond high-level explanations to deep dive into the Support at Home business rules, unpack how they apply in practice, and provide an open Q&A where participants can raise real operational questions and seek clarification.

What We’ll Cover
In this session, we’ll step through:

• How the Support at Home program is structured
• Key concepts underpinning funding and service delivery
• The business rules that guide approvals, timeframes and claiming
• Allowable expenditure and key funding considerations
• Frequently asked questions and common areas needing clarification
• What Support at Home means for different roles across your organisation

The focus is on building shared understanding and confidence, so teams can apply the rules correctly in practice.

Who Should Attend?

This webinar is ideal for:

• New staff who need a strong foundational understanding of the Support at Home program
• Team members who are new to aged care and need to get up to speed
• Finance team members involved in funding, claiming and compliance
• Home care and care management teams coordinating and delivering services
• Customer service and intake teams supporting clients and families
• Executives, leaders and governing bodies seeking a clear, practical overview

Whether someone is new to their role or looking to strengthen their understanding, this session provides a solid foundation.

Key Takeaways

Participants will receive:

• A comprehensive slide deck covering all key topics discussed
• A clear understanding of the Support at Home structure and business rules
• Greater confidence in responding to questions and applying the rules
• Practical insight from experienced home care executives
• A live Q&A to clarify questions and common areas of uncertainty

Why Attend?
This session will help your organisation:

• Bring new team members up to speed quickly and consistently
• Build shared understanding of Support at Home across roles and teams
• Reduce confusion and inconsistent interpretation of the program rules
• Support onboarding, training and capability development
• Increase confidence across finance, care, customer service and leadership teams

About Jennene Buckley

Previously holding the CEO and Executive Director positions at Feros Care for 20 years, Jennene grew the business from a $3m annual turnover to a $100m enterprise. Now, she is the founding partner and Director of Enkindle Consulting, which exists to support Government, Peaks and Aged Care Providers through the next 5 years of reform to create a world-class Aged Care System. Jennene’s roles have included Director of the Aged Care IT Council Board, Bond Universities Health Innovations Board, served on the National Aged Care Advisory Council and Digital Health Advisor with the Australian Digital Health Agency.

With almost 30 years in Health, Aged & Community Care industry, leading strategy, service design, digital transformation and innovation, Jennene is drawing on her extensive experience and up-to-date knowledge of the whole sector-wide reform agenda to assist Boards and Senior Leaders in responding to the new changes, models, and requirements in Aged Care.

About Enkindle Consulting

Enkindle means to ‘set on fire’ or ‘inspire’. We are contemporary Strategic Management consultants with over 25+ years’ Executive experience in the Aged Care industry. We are passionate about supporting Providers to transform and thrive through renewal, repositioning and reinventing their business, service models and strategy. Our superpower is turning strategy into clear plans for execution. Plans that provide the steps to help organisations to communicate and mobilise change, service, and organisation transformation.

Can't attend?

Please email us at hello@enkindle.com.au and we will update you when additional dates become available.