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Supervision and People Management - 2 Day Course - Melbourne

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Level 7, 31 Queen Street

Melbourne, Vic 3000


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Event description


Supervision requires balancing different views and adapting your management style to suit the situation. This course will help you get the balance right.

Supervision, or management, is the art of achieving outcomes through other people, and to do that you need first rate leadership skills. You can supervise or manage business functions, but you have to lead people. The role of the supervisor or first level manager is to do both. You are the link between senior or executive management and line staff, and what you do each and every day has an impact on the bottom line.

The DISC® Profile

The DISC® Profile provides a common language that people can use to better understand themselves and to adapt their behaviours with others. It is a personal assessment tool used to improve work productivity, teamwork and communication.

Learning outcomes

  • Identify expectations of you in the supervisor or manager’s role.

  • Learn the key supervision skills: how you communicate, motivate and delegate.

  • Identify techniques to adapt your communication and management style to suit different personalities.

  • Master how to apply appropriate management skills to different situations when dealing with staff.

  • Understand how you can best coach and mentor employees to increase productivity.

  • Learn to give positive and constructive feedback to your team members.

  • Identify key skills for performance-managing your team.

Topics covered in this training course

The role of a supervisor or manager
Supervision is the art of achieving outcomes through other people. Getting the balance right is the most important skill.

Effective communication
The communication process and how to prevent barriers to communication.

Questioning skills
Successful people know the right questions to ask and, as a result, they get better answers.

Giving and receiving feedback
Learn to to direct behaviour and motivate performance by giving positive and constructive feedback.

Managing according to the situation
Adopt the most appropriate leadership style depending on the situation with individual team members.

Diagnosing development needs
When to train, coach, delegate and counsel.

Managing performance
As a manager, you are responsible for managing the performance of team members, including both good and poor performers.

Managing the performance conversation
Close the performance gap by understanding elements that impact performance and planning a counselling feedback session.

Advantages of delegation and how to do it successfully using the five steps.

Personal development plan tracker
Put the skills and behaviours you want to implement back in your workplace into action.

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Level 7, 31 Queen Street

Melbourne, Vic 3000


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