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Successfully Navigating Your Customer Relationships

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This 45 minute podcast, featuring 3 diverse women freelancers from regional Victoria, delves into managing the relationships we have with our customers/clients. We’re not talking CRM systems, we are discussing the close-up personal side. Good relationships are a key foundation of micro businesses. They require work and need to be strategic. They can also be in conflict or get in the way of your productivity.

How do we remain respectful, keep harmony and set boundaries without being patronising, blunt or offensive? There’s an essential minefield here that needs to be navigated. Discover some practical strategies and experiences that aren’t covered by systems or tools, so you can forge healthier relationships for you and your business.

This session will be hosted by Tim Ford, founder of Cohoots Coworking in Castlemaine. Tim is a qualified business coach, experienced in supporting micro businesses and presenter at national and international conferences on community approaches to economic development in regional areas.

On the panel are:

Australian Aid Person of the Year 2016, partnership and impact consultant, Rhonda Chapman. Rhonda’s evolving and diverse experiences involve maintaining broad networks and adapting to complexities that are in constant change. Her market is national and international with cultural and bureaucratic relationships at the fore.

Award winning writer and mother of small children, Lindy Alexander. Lindy is published in digital and print including Sunday Life, Delicious and numerous other food/travel/lifestyle publications. She also blogs about being a freelance writer and coaches others. Lindy’s market is national with the need to quickly establish good relationships with many new people.

Self-confessed organisation and solution junkie Cass Ewing. Cass helps businesses and individuals with the tasks and projects they don’t have the time, skills, or inclination to undertake themselves. Her market is local where the small town reputation can be the make or break of her business.

Please register here and we will send you the link to the podcast. The podcast will be availble on the 7th August for the duration of the Small Business Festival (until 31st August).

Contact Tim at if you have any questions or feedback.

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