Free

Successful Complaint Handling Information Session

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Free

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Event description
Learn how to successfully manage complaints with our senior complaint resolution staff.

About this event

In this session, our senior complaint resolution staff members will teach you how to successfully manage complaints and to utilise this information to improve your health service (including why complaints are a vital form of consumer feedback).

It is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers, practice managers and individual practitioners.

Staff will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A to prepare attendees on how to successfully handle complaints.

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Online event

Organiser Health Complaints Commissioner

Organiser of Successful Complaint Handling Information Session

We are an independent and impartial service resolving complaints about healthcare and the handling of health information in Victoria. We offer a range of professional training for Victorian health service providers and their support staff as well as private sector workers who handle health information. We also offer tailored presentations for organisations around health complaints.

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