Stories from the Vault

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Location

Zig Zag Hub

Suite 103B, 103 Crown Street (upstairs)

Wollongong, NSW 2500

Australia

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Come and join us for a great evening of networking and exchanging Customer Services stories from the vault!

Our speakers are:

Mathew Patterson - Customer Evangelist at Help Scout

Shenny Mackie - Team Leader for Customer Success Engineering, CampaignMonitor

Shenny and Mat will share their stories from the vault with us. They both have many years of experience of working in customer focussed roles and will be awesome to learn from their experiences.

Shenny Mackie has been with Campaign Monitor since 2011, where she started as a Senior Developer and is now the team lead for Customer Success Engineering. She will touch on:

  • Campaign Monitor's story

  • My journey

  • Unique company culture & values

After graduating from UOW, Mat Patterson worked as a web designer in Australia and the UK. In 2006 he joined Campaign Monitor, building their customer service team over the following 9 years. In 2016, Mat joined Boston based Help Scout as their first Customer Evangelist, writing and speaking about creating exceptional customer service. He will talk about:


  • challenges growing a team in the Shire/Illawarra

  • being Australians in the SAAS world

  • making remote work, work

  • how I got thrown out of my first customer service role

Light Refreshments and Finger Food will be served.


After our presentations, be sure to enjoy your evening at Wollongong's Eat Street Market right outside of Zig Zag Hub!

Date and Time

Location

Zig Zag Hub

Suite 103B, 103 Crown Street (upstairs)

Wollongong, NSW 2500

Australia

View Map

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