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Southern Melbourne NDIS Readiness Workshop #2: Consumer Law and Provider Ob...

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Southern Golf Club

Lower Dandenong Road

Keysborough, VIC 3173

Australia

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Description

National Disability Services invites service delivery and NDIS intake managers, team leaders and frontline managers to the second Southern Melbourne NDIS Readiness Workshop #2, focusing on consumer law and provider obligations, participant plans and plan implementation.

The morning session will provide (10AM - 1PM):

  • Up-to-date news from key agencies, including; NDS, NDIA and DHHS
  • A question and answer panel with presenters
  • An opportunity to network with your peers across the sector
  • A targeted presentation on consumer law and provider obligations when operating in the NDIS Environment

Presentation: Consumer Law and Provider Obligations when Operating in the NDIS Environment

This presentation will discuss Australian Consumer Law in relation to delivering NDIS supports. It will identify what sharp practices, fraud and misuse of funds might look like, and explore enforcement of non-compliance and the associated consequences. The development of comprehensive and accessible service agreements will be discussed in this context, exploring how these operational requirements and provider obligations fit within the broader payment and assurance process.

The afternoon session will provide (1PM - 3:30PM)

Workshop: Understanding Participant Plans and Plan Implementation

This extended afternoon session will firstly discuss how to read and interpret a participant plan. Together we will explore the flexible use of funding in the plan, understand how providers get paid and how a participant’s choice is impacted by the way they manage their plan funding. Time will be allocated to explore the role of participants goals and how your organisation might use these goals in determining appropriate supports.

Secondly, the afternoon session will explore the process of plan implementation, offering you the opportunity to reflect on your organisations workflow patterns from intake to payment received. The role of intermediaries will be discussed along with the plan review process, both scheduled and unscheduled.

You will be provided the opportunity to apply your learning through a workshop activity.

Who should attend?

NDS recommends that service delivery and NDIS intake managers, team leaders and frontline managers are best suited to attend this session along with senior manager, strategic leaders and CEOs. This session is not tailored to frontline workers.

Accessibility

This venue is wheelchair accessible. Please contact the organiser directly with any additional accessibility requirements.


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Date and Time

Location

Southern Golf Club

Lower Dandenong Road

Keysborough, VIC 3173

Australia

View Map

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