|Not to be missed - learn to solve
complex problems collaboratively in 2 days
“One of the best classes I have taken (and I have been to a few)!”
Julie Lepp, Monadelphous
From Paul Culmsee: "If you liked Heretics Guide to Best Practices, or if you simply want to learn a great collaborative approach to help groups solve complex problems, then this is a great opportunity to add a powerful and practical technique to your arsenal.
Dialogue Mapping has had a massive impact on me professionally and personally, and in this intimate, face-to-face class I’ll be covering all of my learnings and insights in applying this technique in hundreds of different workshops. Just to be clear, this is not a SharePoint, nor an IT class. It is open to anybody of any discipline and is very activity driven, to help you acquire a hugely valuable life skill. Not only does it equip you with a great technique for tasks like business analysis, requirements elicitation and design thinking, but also allows you to get involved with more complex problem solving scenarios like strategic planning and team development work."
What is Dialogue Mapping?
We have all experienced the sinking feeling of going into yet another time and energy sapping meeting where little progress is made, except the frustration of endless tangents and constant repetition of the same old points. It seems that no matter how much we try and stick to the agenda, people simply can't get onto the same page.
Think of how much this costs, not only in your own time, but the impact on your team. The cost of poor use of information and interactions can waste as much as 50% of employees time. Addressing this issue is one of the big ideas behind Dialogue Mapping.
Dialogue Mapping is a groundbreaking method specifically designed to help groups tackle highly complex (wicked) problems, Utilising a unique approach to visually representing a problem, Dialogue Mapping enables the groups to rapidly reach shared understanding and develop shared commitment to solutions that last.
Pioneered by CogNexus Group in California, Issue Mapping has been used in a wide variety of organisations including NASA, the World Bank, United Nations and many public and private Australian organisations in areas such as requirements gathering, strategic planning, user engagement/adoption, change management, solution envisioning, team development, goal alignment and more.
Why Dialogue Mapping?
- Maps decision and detailed rationale behind decision-making; maps the thinking process of the group, exploring all ideas that underpin decisions
- Represents and clarifies diverse points of view, conflicting interpretations and goals, inconsistent information and other forms of complexity
- Provides an opportunity for all to be heard, contributions acknowledged. Decreases interruptions, repetition and dominance of a few, leverages ‘crowd wisdom’ by tapping into the knowledge of all participants
- Helps participants come up with innovative ideas and avoids jumping to simplistic answers or superficial conclusions
- Supporting information (such as documents and images) can easily be attached to map to back up group reasoning
- Keeps participants on topic – they can see the progress of the discussion visually, the bigger picture can be absorbed better and they can appreciate the validity and value of a larger perspective
- Promotes greater shared understanding of complex problems amongst participants and greater commitment to a course of action
Class audience: Ideal for anyone involved in highly complex projects including but not limited to leaders, consultants, facilitators, strategic planners, organisational development professionals, business analysts, project managers, change agents, managers, researchers, and engineers.
Class aims and outcomes
- Revitalise strategy by rethinking the traditional approach to meetings, workshops and decision making
- Recognise the characteristics of complex (wicked) problems and the tools and approaches required to enable collaborative approaches to solving them
- Frame questions that can guide and accelerate in the problem solving process and assist in the facilitation of those issues
- Mobilise diverse groups to perform critical analysis in dynamic situations, ensuring all voices are heard without bias and making that critical thinking visible
- Make better decisions by capturing all stakeholder viewpoints and rationale by using the language of IBIS and Compendium software
- Create breakthroughs in understanding by creating clear, coherent and inviting issue maps that enable the discovery of patterns and emerging themes, keeping a group engaged and focused
- Gain insight on how to apply this method in various scenarios based on significant real-world case
- Experience the feel of mapping live in front of a group
- Immediately start Dialogue Mapping in your work and life; the class will focus on practical experience and map building
This is a face-to-face class and will be hands on. Please bring a laptop that you can use for the 2 days and ensure that the Dialogue Mapping software is installed and configured correctly. (We will help you with this once you register).
Class will only proceed when minimum numbers have been met.
A 300+ page Dialogue Mapping manual; morning/afternoon tea breaks, lunch, tea/coffee throughout the day.
Please contact firstname.lastname@example.org for further information.
"Definitely one of the best courses I have ever attended...I have already recommended to many people that they should get on the next course if possible." Jon Gorton
"I have just completed an IBIS mapping course with Paul Culmsee at Seven Sigma. I can highly recommend this business tool for all project managers and business resources. It was a brilliant two days and I learnt new techniques which have already started to pay dividends in my professional role. This course was brilliant. The technique itself is a valuable tool for any business with multiple applications." Leisha Velterop
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When & Where
Seven Sigma Business Solutions
We believe that Issue Mapping and Dialogue Mapping are life skills that can bring clarity and convergence to the management of complex problems. At Seven Sigma, we practice Issue and Dialogue Mapping routinely and this has brought us many satified clients. These skills have become part of the 'secret sauce' that makes Seven Sigma's reputation renowned.
We are the designated partner of CogNexus Institue, founder of Issue and Dialogue Mapping. All our staff have been trained in both Issue and Dialogue Mapping directly under Dr. Jeff Conklin of CogNexus Institue.We are proud to be part of your journey towards shared understanding and shared commitment.