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SOCAP Australia Perth Community of Practice 2018

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327 Cambridge Street

Wembley, WA 6041

Australia

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We know effective complaint handling is good for business.

Now let’s put a dollar value on it.

SOCAP Community of Practice

ROI of Effective Complaint Management

Research Report and Findings

Hear from the head of the University of Newcastle research team, Professor Tania Sourdin, as she discusses the findings of the return on investment of effective complaints management research and impacts for business in delivering a framework for organisations to verify and value the work of complaints, customer relations and consumer affairs departments.

Join us to share your experience and network with other SOCAP members at your SOCAP Community of Practice

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Date and Time

Location

Activ

327 Cambridge Street

Wembley, WA 6041

Australia

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