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Servicing Excellence: The Customer Journey

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Online Training Course

Geelong, Victoria

Australia

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Refunds up to 7 days before event

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Welcome to your Online Training Series. This is a 12-month online training excellence program in conjunction with Central Geelong Marketing and Tourism Greater Geelong and The Bellarine delivered by Despina Karatzias from InstituteOfExcellence.com

The Goal:

Winning customer love is more about creating meaningful connections and real conversations and less about sophisticated campaigns. In this training you will discover the path to purchase to customer journey from dreaming to doing.

The Wins:

  • Discover why customers service and brand building is an inside out job

  • How to create meaning experiences

  • What customer complaints are costing your business

Module Content:

Lesson 1: Customer Insights and Expectation

Lesson 2: The Value of a Happy Customer

Lesson 3: The Cost of Complaining

JOIN US FOR MORE ONLINE TRAINING:

This online excellence training series will run monthly until July 2018.

This is a small business industry training and development opportunity for the Central Geelong Marketing and Tourism Geelong and Bellarine Member Community.

If you are not a member and would like to join this training series please contact: trainingexcellence@geelongcity.vic.gov.au or visit https://www.instituteofexcellence.com/events/ to register.

FREQUENTLY ASKED QUESTIONS (FAQS):

I can’t make it live, and will still like to participate. Will the training be recorded?

There is good news and good news. It doesn’t matter if you are unable to make it to the live training will send you the recorded training and material distributed within 2 days of the training.

Where is the venue for this training?

This training is 100% all online. You will receive a link to register for each online class and once registered you will also receive reminders in the lead up to your training. This course is all delivered online in the comfort of your own home or office. And if you miss it or can’t make it we will email the recording and all supporting documents.

Here's to your excellence today and every day, and we look forward to seeing you at the training :)

#LoveCentralGeelong #VisitGeelongBellarine #BeExcellent

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Date and Time

Location

Online Training Course

Geelong, Victoria

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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