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Servicing Excellence: Becoming a Customer-Centric Business

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Online Training Course

Geelong, Victoria


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Welcome to your Online Training Series. This is a 12-month online training excellence program in conjunction with Central Geelong Marketing and Tourism Greater Geelong and The Bellarine delivered by Despina Karatzias from InstituteOfExcellence.com

The Goal:

To gain an understanding the importance of intimately empathising with your customers wants, needs and challenges. Only when we listen to our customers we can best serve them. Most importantly becoming customer centric is becoming aligned with core guiding values and delivering service that is driven by these guiding principles.

The Wins:

  • Knowing what you stand for and represent

  • Three ultimate questions to ask yourself every day

  • Adopting a givers gain mindset

Module Content:

Lesson 1: Your Ultimate Selling Proposition

Lesson 2: Aligning Values with Service

Lesson 3: Giving a CARE


This online excellence training series will run monthly until July 2018.

This is a small business industry training and development opportunity for the Central Geelong Marketing and Tourism Geelong and Bellarine Member Community.

If you are not a member and would like to join this training series please contact: trainingexcellence@geelongcity.vic.gov.au or visit https://www.instituteofexcellence.com/events/ to register.


I can’t make it live, and will still like to participate. Will the training be recorded?

There is good news and good news. It doesn’t matter if you are unable to make it to the live training will send you the recorded training and material distributed within 2 days of the training.

Where is the venue for this training?

This training is 100% all online. You will receive a link to register for each online class and once registered you will also receive reminders in the lead up to your training. This course is all delivered online in the comfort of your own home or office. And if you miss it or can’t make it we will email the recording and all supporting documents.

Here's to your excellence today and every day, and we look forward to seeing you at the training :)

#LoveCentralGeelong #VisitGeelongBellarine #BeExcellent

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Online Training Course

Geelong, Victoria


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