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Service Review & Redevelopment

Centre for Leadership and Management

Friday, 21 June 2013 from 9:00 am to 4:30 pm (AEST)

Service Review & Redevelopment

Ticket Information

Ticket Type Sales End Price Fee Quantity
Service Review & Redevelopment Ended $550.00 $0.00

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Event Details

This workshop provides a step-by-step approach to service review.

 Many public sector organisations are undergoing significant re-structure of how they organise, resource and deliver services.

The key task in such times is to maintain effective service delivery and support staff in their new roles and responsibilities. This can only be done effectively through careful review and re-design of services.

 

The program includes development of review terms of reference and review project planning together with detailed description of the review processes of service profiling and audit, process re-development, cost and quality performance measurement, service design, and planning together with the management of consultation processes and review governance options.


Date & Time:

21 June 2013
9.00 - 4.30


Melbourne CBD location to be advised closer to the date


Investment

$550 inclusive of GST.
Includes all learning materials
and lunch




Have questions about Service Review & Redevelopment? Contact Centre for Leadership and Management

When

Organiser

Centre for Leadership and Management

The Centre for Leadership and Management (CLM) specialises in delivering management consultancy, coaching, training, and development programs within the public sector. Our clients include State and Commonwealth Public Sector Departments, Instrumentalities and Commissions, Local Government, health care providers and not-for-profit organisations. With over two hundred consultancy projects each year, we have a proven track record in delivering results.

CLM offers short courses, in-house training, and management consulting and aim to contribute to 'net community benefit', societal well being, workplace equity, community benefit and individual development. We achieve this through demonstrating consistency in values, content, presentation and client engagement and through engaging in work that we are genuinely passionate about.

At CLM we practice what we preach through demonstrating expert knowledge, understanding workplace dynamics, enacting clear ethics, and by building ethical relationships and practice.

  Contact the Organiser

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