This course was developed for management and executives working in Government and public sector organisations. The course content focuses on developing an understanding of service design and it's application in the government and public sector context. The course is not intended to train people on how to "become a service designer".

The course is especially valuable if you are:

• directly or indirectly working with or overseeing service designers
• involved in service design and human-centred design (HCD) projects
• seeking a practical but appropriate level of depth and understanding of the language, tools and methods used
• approving or endorsing service design projects or programs
• leveraging service design and the artefacts as part of a more citizen centred approach

Course learning objectives:

• Understand service design and design thinking including terminology
• Understand the tools, methods and artefacts
• Demonstrate the value of service design in government and public sector
• Understand how service design differs from traditional problem solving

Details:

• Our courses run with only small groups
• We offer different delivery models - the 2 day course is the current proposed option. We will contact you upon registration to confirm preference.
• The course is broken in to 60-90minute modules with participatory activities facilitated through Miro
• Facilitated by Dr. Ben Kraal (https://www.linkedin.com/in/benkraal/) our National Head of Strategic Design who has delivered dozens of service and experience design projects with government and public sector

Duration:

• ~14 hours face to face

Format:

• OPTION 1. 7 hours per day over 2 days
• OPTION 2. 3.5 hours per day over 4 days
• a) morning session 9am -12:30, Tuesday and Wednesday for 2 weeks
• b) morning session 9am -12:30 Monday to Thursday for 1 week

Questions or support:

Contact hello@symplicit.com.au or Gerard 0408437273