What you'll learn at our 2 Day service design & journey mapping course:

Day 1: Customer research and journey mapping – Discover and Define $747 + GST

• The concepts of Human Centred Design, UX and Service Design
• Key stages of the Service Design approach and know what methods to apply when.
• The importance of establishing an understanding of the business and service objectives.
• How to analyse a user interview and pull out key insights
• The process of creating a customer Journey Map based on research with users
• How to reframe the problem based on a new understanding from research

Day 2: Ideation, prototyping and blueprinting - Develop and Deliver $747 + GST

• Creating and using ‘How might we…” statements that align with the scope of the project
• Value, purpose and techniques of concept generation
• The types of prototypes and how to build them, and prioritising what to prototype
• Testing your ideas, the value of testing your ideas with users
• Service blueprinting - understanding the elements and how to co-create to map and design a service blueprint.

Attend both days for just $1447 + GST

What you'll experience during our course

• Lots of workshop activities & group work
• Morning & afternoon tea and lunch all 2 days
• Opportunity to meet and network with like-minded peers

Frequently Asked Questions

Can I pay by invoice?

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

What's the COVID policy?

Your safety is paramount to us. We continue to closely monitor state and federal government restrictions in regards to COVID-19. We are confident of running in-person training events in 2021.

​In the event that COVID-19 government border restrictions prevent us from running a course face-to-face, we will provide you with 3 options:

1. Attend the course virtually
2. Transfer your registration to a course at a later date 
3. Transfer you to our UX Essentials online training course

In the event that you are unable to attend because you have COVID-19 symptoms​ and are being tested, the following conditions will apply:

• 8 or more days notice - full refund (if you have been instructed to quarantine during the period of training and/or have a positive COVID-19 test).
• Less than 8 days notice - a 10% cancellation fee will apply OR you can transfer to our UX Essentials online training course in the event you have been instructed to quarantine during the period of training, are showing symptoms and/or are awaiting test results.

Evidence may be required if a partial or full refund is requested.

In the event of any course cancellations or postponements, PeakXD will not be responsible for any travel costs incurred by registered participants. We encourage participants to book refundable and flexible travel for all of our training courses.

What's the refund policy?

Cancellations received 30 days or more before the course start date will incur a 25% administration fee. Cancellations received less than 30 days are non-refundable.

In the event that PeakXD postpones or cancels a course (e.g. due to insufficient numbers or snap lock-downs), attendees can elect to receive a full refund or have their payment transferred to a future course. We reserve the right to change the venue to equivalent standard and location within 5km of the CBD of the booked city.

Can I update my registration information?

Yes, email us at any time to update registration information. We will send you an email requesting more information from you closer to the event date.

Is my registration fee or ticket transferrable?

Attendees can be substituted at any time. 

Read our training policy and conditions for full details.