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Service Design for Government and Civic Development

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Academy Xi Melbourne

Level 3

45 Exhibition st

Melbourne, VIC 3000

Australia

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Local, state and federal bureaucracies employ over 16% of the Australian workforce who are responsible for transport, infrastructure health, and human services. With a budget of more than $450 billion to administer, the government requires a vast and incredibly complex network of services to help coordinate its efforts.

Service Design is particularly well suited to solve what has become known as wicked problems, and government agencies are increasingly looking to Service Designers to help streamline its efforts.

As a process, Service Design has the potential to create a breadth of new opportunities for the government, and skilled Service Designers are now applying Human-Centred Design tools that address problems that previously remained in the domain of policy experts or traditional management consultants.

In our upcoming event, be part of a fascinating discussion where we discuss:

  • How Service Design is employed to solve complex government problems.
  • How the government should work with external designers and stakeholders.
  • The difference between working as a design consultant vs an in-house designer for government agencies.
  • What government agencies are leading the deployment of Service Design.
  • How to solve wicked problems.
Presenter:

Harriet McDougall

Service Design Lead at MAKE Studios

Harriet is service design and prototyping lead at MAKE Studios. An accomplished service design lead, she has expertise in designing for government services, social justice and education across the UK, Europe and Australia. She has led a variety of projects ranging from innovation in family violence initiatives to reforming the fines infringement programme for Australia’s Department of Justice.

As prototyping lead at MAKE Studios, her focus is on exploring and developing diverse approaches to design and research, which can meet the considerations of design for ‘real world’ problem-solving. With her background in illustration and craft, she emphasises the importance of building to learn, visualisation and physical prototyping across both digital and physical environments. Her most recent projects have explored the intersection of service design and place-making in partnership with City of Melbourne, RACV and Kmart.

David Heacock

Associate Director at BCG

David Heacock is a BCG Associate Director specialising in service design, user experience architecture, design and digital technologies for large programs and enterprises. He brings over 20 years experience in the design and digital industries in Canberra and over a decade leading multi-disciplinary teams with business owners, architects, analysts, researchers and technical SME’s to undertake digital transformation projects for government and startups.

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Date and Time

Location

Academy Xi Melbourne

Level 3

45 Exhibition st

Melbourne, VIC 3000

Australia

View Map

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