Who should attend:

Senior practitioners familiar with the Service Design environment and who understand the skills needed to work in that environment.

It may include disciplines such as Service Management (Experience Owner), Accessibility, Interaction Design, Service Design, Digital Product or Service Management. It may include roles such as Human Centred Design Consultant, Accessibility Adviser and Services Owner.

If you know a senior experienced practitioner who fits the above description, please forward this invite to them.

About the workshop:

In order to help agencies find and develop the capabilities they need to support their Service Design environment, we need your help to discover and enrich the information we have about Service Design roles and capability in the APS.

We are looking for senior practitioners who have an in-depth understanding of the skills and knowledge required in junior, mid-range and very senior roles in these Service Design disciplines. We will ask you to help us identify the common roles in these disciplines across the APS and then tell us the skills and levels of skill required in each.

We will also ask you to help us collect other information about the roles, like the typical classification levels, sources of relevant learning and qualifications/experience that is helpful.

If you are interested in helping to grow and enrich the Service Design capability in the APS, please sign-up to one of these workshops.

Please note that this is one of many planned workshops and you are welcome to come to any that you have expertise to contribute.

Pre-reading will be shared prior to the session, including links to potentially relevant skills for you to consider. Reading this material prior to the session will enhance your contribution in the session.

Agenda for the workshop:

• 10.00 am -11.00 am Introduction
• 11.00 am - 11.45 am Identify common roles and typical classification levels
• 11.45 am -1.45 pm Lunch and work break
• 1.45 pm - 3.00 pm Mapping roles in groups
• 3.00 pm - 3 .15 pm Break
• 3.15 pm - 4.00 pm Participants reunite and cross check results

Miro online whiteboard :

All participants must be able to access and use Miro to be fully effective in this workshop. Please check you can use Miro here before registering. You should be able to put some text on one of the yellow sticky notes. If you are unable to access Miro and wish to contribute, please contact the event organiser digitalprofession@apsc.gov.au.