Seminar: Delivering a Flawless Customer Experience + Conversation Club

Seminar: Delivering a Flawless Customer Experience Every Time
Improving CX is important and companies with leading CX outstrip market share and profitability, but most companies tend to overrate their organisation’s delivery of CX. In fact, 80% of companies believe they provide a ‘superior experience’, but only 8% of their customers actually agree. A common mistake is basing your customer experience strategy on NPS scores from the 4% of customers who actually complete a survey at the end of the call.

What about the 96% who don’t voice their complaints?

How do you really know what experience your customers are having when 96% don’t voice complaints? Imagine if your organisation was going through a CX technology refresh and you were able to test all CX contact points before go-live, across all channels and with automation, and continue to monitor the performance in a predictive fashion.

Join us for this free educational seminar to find out where you really are on your CX journey, how to progress to the next level, and how to improve your customer experience in half the time and at half the cost with greater quality.

Cyara Conversation Club
Please join us in Wellington for the Cyara Conversation Club. This is a quarterly forum where business and technology leaders can meet and exchange ideas in a relaxed setting. There are no presentations and no PowerPoint — we provide a topic of conversation and industry experts are available to answer your questions. The topic for this Conversation Club will be 'looking at the speed, cost, and quality of your customer experience.'

This event is a place for those who are innovating in CX, those already in the planning, and those thinking about the effort required to innovate flawlessly. Be a part of the forum and make your mark.

Dates and locations:

Seminar: Delivering a Flawless Customer Experience Every Time
Wednesday 1 February, 2017 2:00pm-4:00pm
James Cook Grand Chancellor Hotel (147 The Terrace – Chancellor Room 3, Level 16)

Conversation Club
Wednesday 1 February, 2017, 4:30pm-late
Bethel Woods (73 The Terrace)

Wellington Seminar Agenda:
2:00pm-4:00pm: Registration and welcome
Customer Experience Innovation Lifecycle (CXIL)
Customer Case Study
Demonstration
Q&A and conclude
4:30pm-late: Conversation Club

NB: Cyara reserves the right to decline entry.