SDNOW4 Masterclass: System Design (Martin Grant – NZ, Sunil Bhandari – AUS)

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RMIT University, Building 13, Room 13.04.009

405 Russell Street, Melbourne VIC 3000

Melbourne, VIC 3000

Australia

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Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Event description

Description

Masterclasses are a slower, in-depth learning experience with a leading global practitioner and a small group of like-minded participants.

The System Design masterclass is running for 2 days over 12-13 November. Places are strictly limited to ensure everyone gets a substantial amount of time with the facilitator.


System Design: Learn how to achieve scaled change in complex human systems

Martin Grant (NZ)
Director, ThinkPlace

Sunil Bhandari (AUS)
Senior Executive Designer, ThinkPlace


In this two-day Masterclass you’ll be introduced to joining human centred design and complex systems thinking together to be more effective when working in organisations or whole public service systems – anywhere where multiple agents (humans) form around a shared purpose and goals.


Human centred design is a useful approach to tackling wicked problems. It helps us to imagine future experiences, gives us interventions and strategies to shoot for by seeking insights from humans, helps us to re-frame problems by asking the right questions - all giving strong foundations for great ideas.

However, a complex human system is dynamic and constantly in a state of learning and adapting. The system is characterised by agents with competing goals, norms and mental models.

Scaled change at a system level requires sensemaking and innovation tools that are about using the design process to create the right conditions for the system change by responding to the emergence and adaptation going on in the system.


Learning outcomes

This masterclass is a practical hands-on learning experience founded in complex system and behavioural insight theory. We will draw on our expertise and experiences on human centred system change projects to lead you though a variety of methods to enable you to explore systemic change at scale.

You’ll be exposed to the skills used to improve the capability of identifying and understanding complex human systems, of the dynamic complexity of humans and their behaviours, then devising modifications in order to produce the desired effects.

Specifically, you will be able to:

  • Visually model a complex human system;
  • Identify root causes to system flaws or problems;
  • Explore human behavioural complexity across the system;
  • Develop theories of change; and
  • Develop a roadmap for change.


Who should attend?

This masterclass will be highly valuable for Design Practitioners, Business Consultants, and Social Innovators working within complex organisations or government – or anywhere your work touches humans.


Day One: System Sensemaking

On the first day you will explore methods to make sense of complex systems. You will learn about the elements of systems and create a visual model of an actual system in our communities that we will work with over the duration of the masterclass. We will then dive into the dynamics of systems and why this makes them complex exploring concepts like feedback loops and emergence. Day one will close with us exploring where we believe there are flaws in the system based on our desired future vision as system change agents.


Day Two: Human Dynamic Cognitive Complexity and Innovating in Systems

Day two is where we start blending the human centred design and complex systems methodologies together. We learn about the cognitive complexity of humans in the system and create typologies using research transcripts. With this insight into humans, we can now learn about and apply root cause analysis to our most significant system flaws. We then shift into ideation mode and system innovation exploring leverage points, modification logic and theory of change. We close with people thinking about live projects they are working on and how they might apply this thinking to their work with the ThinkPlace team reflecting on their system design projects.


About Martin

Martin sees a future where commercial and social organisations use their scarce resources wisely; a future where innovation efforts are de-risked by decisions that are truly human centric and system realistic. With more than 30 years’ experience in the human centred design across a multitude of systems, Martin has deep expertise and experience in scaled systemic change.

Martin’s recent work includes bringing a system-based approach to the transformation of the building and construction industry, helping deploy central government funding into the fresh water catchment revitalisation system and has just started work on a transition to productive and sustainable for New Zealand’s primary sector.

Martin has a degree in business management. He is trained in the Cynefin model of systems. Martin attributes his success to being a pragmatic life-long learner and explorer in the areas of innovation, human centred design and systems thinking.

linkedin.com/in/martingrant


About Sunil

Sunil is a human-centred designer with nearly two decades of experience helping business, government and start-ups, solve problems using design methods. He believes human-centred design is the key lens to guide us through the fourth industrial revolution, ensuring we balance progress with inclusion to deliver value to all communities.

Sunil is intrigued by complex systems and our ability to understand them, intervene to change outcomes and scale for impact. Complex systems can exist at any level, from the human body, or the city of Melbourne, to our legal system, or climate change. At ThinkPlace, Sunil has explored systems around homelessness, cancer screening and the circular economy.

As the Education Lead at ThinkPlace, Sunil also brings his passion for education and belief that skills in problem solving, creativity and communication can change the world, for the better. Sunil has also taught, lectured and mentored in human-centred design.

linkedin.com/in/sunilbhandari1


Questions

Send us an email at hello@sdnow.co, we’re happy to chat about anything that’s on your mind. We've also covered a number of regularly asked questions on our website.

Date and Time

Location

RMIT University, Building 13, Room 13.04.009

405 Russell Street, Melbourne VIC 3000

Melbourne, VIC 3000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

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