Welcome to the first annual conference hosted by Shippit. We're bringing together over 200+ innovative customers, partners and leading industry experts for a day of networking, thought leadership and learning to discuss the important trends emerging in the new era of retail.

Our theme is #SCALE: Building an online retail ecosystem - as we reflect on the surge in eCommerce over the past few years and the constant changes to the supply chain and logistics industry.

The conference will take place at the beautiful art-deco style venue, the Metropolis in Southbank, VIC.

Learn from eCommerce growth leaders.

• Network with over 200+ industry connections
• Attend 5 thought leadership streams
• View data-driven case studies
• Meet global technology partners and retailers like:

With leading senior executives and retailers in attendance, this event is designed to inspire and encourage brands to leap into new digital trends and customer experiences, while staying on top of retail operational challenges.

Attend this event and you will learn how to:

• Stay profitable in online retail despite supply chain vulnerabilities​​​​​​.​​​​​​
• Lean into customer needs throughout the online ecosystem and boost customer loyalty​​​​​​.
• Identify the right growth levers to remain competitive in the retail industry.
• Start using on-demand delivery to increase conversions and meet customer expectations.
• Build an effective carrier and delivery strategy that scales with your business.

Meet the speakers

Agenda at a glance

Keynote: Rethink and rebound in a new era of retail.

Presented by: Craig Woolford, Retail Analyst from MST Marquee.

Online retail has experienced a boom over the past two years. It's been both rewarding and exhausting. As we transition to a "new normal", different challenges and opportunities are emerging. Supply chains remain strained and inflation is rising quickly. With this backdrop, what is the outlook for online retail and how can retailers best position themselves over the next three years?

The many paths towards sustainability across the retail supply chain.

Presented by: Zoe Mellick, Sustainability and Social Impact Lead at GlamCorner.

The next generation of environmentally conscious customers is driving retention and growth. Start pulling the right levers to build sustainability into your growth model.

On-demand delivery with Uber.

Presented by: Lachlan Ward, Co-owner of St. ALi and Ben Goodger, Head of Uber Direct, ANZ.

Fast fashion has a whole new meaning in the new era of retail. The Uber Eats delivery network tackles online retail to turn first time shoppers into loyal customers - and it all starts with the delivery experience. Check out how retailer St. ALi pivoted their business with online retail and increased conversions at checkout.

Stand out from the crowd with 3 key strategies to prioritise customer experience over price.

Presented by: Shopify, Yotpo, Gorgias, Salty Crush and Shippit.

We’re embracing constant disruptions. Retailers must lean into their customer needs throughout the online ecosystem to attract and retain loyal customers in the new era of retail. Learn to embrace operational disruptions to offer new omnichannel customer experiences with next-generation technology to guarantee better post purchase experiences.