$350

Sales & Service Excellence (Melbourne)

Event Information

Share this event

Date and Time

Location

Location

Australian Retailers Association

Level 1, 112 Wellington Parade

East Melbourne, Victoria 3002

Australia

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

The workshop investigates in a practical and interactive way, the concept of service as a product, the art of being chosen and the six customer moments that connect a customer and a retailer. The aim of the workshop is to both provide strategy as well as inspiration in creating a great service culture.

Topics covered

  • Defining Your Service As a Product
  • Understanding Customer Choice
  • The Growing Expectations in the World of Service
  • Creating 6 Critical Customer Moments


Level: Entry
Target Function: Frontline Staff, Supervisors, Managers, Owners

--------------------------------------------------------------------------------------

Disclaimer:

This workshop is subject to change or cancellation if minimum number of participants is not reached. We will endeavour to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.

If you have purchased a ticket but cannot attend, please contact the Program Manager ( yvonne.chow@retail.org.au) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded.

Share with friends

Date and Time

Location

Australian Retailers Association

Level 1, 112 Wellington Parade

East Melbourne, Victoria 3002

Australia

View Map

Refund Policy

Refunds up to 7 days before event

Save This Event

Event Saved