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Sales & Service Excellence (Melbourne)
Mon. 27 March 2017, 9:30 am – 4:30 pm AEDT
Sales & Service Excellence
The art of great sales and service ultimately delivers retailers the opportunity to be chosen by their customer and to build a loyal relationship. With so many ways to influence the experience it is important to think about all of the touch points that combine to create a great memory.
The workshop investigates in a practical and interactive way, the concept of service as a product, the art of being chosen and the six customer moments that connect a customer and a retailer. The aim of the workshop is to both provide strategy as well as inspiration in creating a great service culture.
The workshop covers:
Defining your service as your product
Understanding customer choice
Managing growing expectations in the world of service
Creating 6 critical customer moments
Target Audience: Business Owners, Store Managers, Sales Staff
This workshop is subject to change or cancellation if minimum number of participants is not reached. We will endeavour to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.
If you have purchased a ticket but cannot attend, please contact the Program Manager ( email@example.com) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded.