The art of great sales and service ultimately delivers retailers the opportunity to be chosen by their customer and to build a loyal relationship. With so many ways to influence the experience it is important to think about all of the touch points that combine to create a great memory.
The workshop investigates in a practical and interactive way, the concept of service as a product, the art of being chosen and the six customer moments that connect a customer and a retailer. The aim of the workshop is to both provide strategy as well as inspiration in creating a great service culture.
When & Where
ARA Retail Institute