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Revaluing the Total Customer Experience (Melbourne)

ARA Retail Institute

Tuesday, May 22, 2018 from 9:30 AM to 4:30 PM (AEST)

Revaluing the Total Customer Experience (Melbourne)

Ticket Information

Ticket Type Sales End Price Fee Quantity
General Ticket May 18, 2018 $350.00 $21.56
ARA Members Ticket May 18, 2018 $315.00 $19.62

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Event Details

Revaluing the Total Customer Experience

We all know that customer service goes beyond greeting guests into your business. Modern-day customer service now requires business-wide adoption to ensure consistency at all the different touch points within a business. Key Learnings:
  • Modern-day customer service – How it has changed
  • Behaviour profiling
  • Cross-selling
  • Business-wide customer service Inclusion of role-playing

Disclaimer: This workshop is subject to change or cancellation if a minimum number of participants is not reached. We will endeavor to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.

If you have purchased a ticket but cannot attend, please contact the Program Manager ( yvonne.chow@retail.org.au) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded.
Have questions about Revaluing the Total Customer Experience (Melbourne)? Contact ARA Retail Institute

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When & Where


Melbournee
Level 1, 112 Wellington Parade
East Melbourne, Victoria None

Tuesday, May 22, 2018 from 9:30 AM to 4:30 PM (AEST)


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Organizer

ARA Retail Institute

Website:http://retailinstitute.org.au/organiser/ara-retail-institute-2/

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Revaluing the Total Customer Experience (Melbourne)

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