$385

Revaluing the Total Customer Experience (Melbourne)

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Location

ARA Melbourne HQ

Level 1

112 Wellington Parade

East Melbourne, Victoria 3002

Australia

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Refund Policy

Refund Policy

Refunds up to 7 days before event

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Description


Revaluing the Total Customer Experience

We all know that customer service goes beyond greeting guests into your business. Modern day customer service now requires business wide adoption to ensure consistency at all the different touch points within a business.

Key learnings:

  • Modern day customer service – How it has changed
  • Behaviour profiling
  • Cross selling
  • Business wide customer service Inclusion of role playing

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Workshop Level: Entry

Audience: Business Owners, Managers, Sales Staff

Tags: Sales, Customer Service, Digital

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Disclaimer:

This workshop is subject to change or cancellation if minimum number of participants is not reached. We will endeavour to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.

If you have purchased a ticket but cannot attend, please contact the Program Manager ( yvonne.chow@retail.org.au) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded.





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Date and Time

Location

ARA Melbourne HQ

Level 1

112 Wellington Parade

East Melbourne, Victoria 3002

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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