Completing an approved Responsible Service of Alcohol (RSA) certificate gives participants the skills and knowledge to contribute to a safe and enjoyable environment in licensed premises.

Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.

The RSA program covers a range of topics including:

- problems associated with excessive consumption

- alcohol and the law

- the question of who is responsible for RSA

- facts about alcohol

- improving the atmosphere of your premises

- handling difficult customers.

On completion you will receive a Victorian Responsible Service of Alcohol (VCGLR) Certificate.