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Register Your Interest: Redesigning the Customer Experience for Aged Care

Winc Australia

Tuesday, 13 February 2018 at 8:00 am - Thursday, 22 February 2018 at 5:00 pm (AEST)

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Type End Quantity
Register Your Interest 09/02/2018 Free  

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Event Details


Register Your Interest: Redesigning the Customer Experience for Aged Care
 
 
 
A new, best in breed partnership between WINC, Lenovo and Australian Business Consulting and Solutions tailored to the needs of the Aged Care sector.

Ageing gives rise to frustration with physical limitations, fears of emotional disconnection and social isolation. In addition, changes to government regulations are set to transform the aged care sector and increasing competition will also put pressure on many aged care providers. How will your business cope with these changes? Are you in the best position to deliver a high level of resident care while still remaining competitive? How can technology enable new experiences and human connection?

The Program
The Aged Care Program has been created to deliver excellence in Aged Care customer experience and support businesses in adapting to new legislation and customer expectation and is open to the leaders of Aged Care businesses (and a plus-one for their relevant senior team members).

The program has been developed using service design principles, and has a proven five year track record in delivering business transformation, using a blend of group learning, interactive workshops and individual mentoring from experienced consultants.

The program runs over two weeks, with four intensive learning seminars, supported by two individual mentoring sessions and one-on-one technology consultation
.

Who Should Attend?
CEOs, General Managers and Managing Directors as well as an additional Team member.

Date and Location
The Aged Care CX Summit takes place in Brisbane CBD from 13th to 22nd Feb 2018, and is a commitment of four half days intensive training and implementation planning.

Agenda
  1. Positioning
    Understanding CX in aged care, adapting to a customer-first mindset, reinvigorating your USP, objective and goal setting
  2. Audiences
    Consumer insight, influences, behavioural and attitudinal insight, aged care technology engagement, customer journey mapping, persona creation, communications planning
  3. Designing the Customer Experience
    Digital and physical touchpoints, VR, AI and automation for aged care, identifying gaps in tech or skills, staff engagement plan
  4. Delivering Success
    Scalable solutions, managed cloud solutions, user adoption pathways, investments and partnerships, ROI and change management

Places are strictly limited to ensure an optimal workshop environment and valuable one-to-one coaching.

Aged Care business leaders are encouraged to register their interest and shortlisted participants will be notified by December 20th. Places are limited and a wait list will be available.

Each participant receives a complimentary one year licence to diagnostic and business planning tool Business Propel Professional, valued at $599. 


 

Regards,

Sean Matthews
Head of Care ANZ

Winc Australia Pty Ltd
163 O'Riordan Street Mascot NSW 2020
Mobile: 0437 148 168
Email: sean.matthews@winc.com.au 
Web: www.winc.com.au

 
Proudly Sponsored By:
 
 
 
WINC collects and manages your data in accordance with Australian law. To find out more, view our Privacy Policy

WINC Pty Limited. ABN: 94 000 728 398. Phone: 13 26 44

 

Have questions about Register Your Interest: Redesigning the Customer Experience for Aged Care? Contact Winc Australia

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When & Where


Brisbane City

Brisbane City, QLD 4000
Australia

Tuesday, 13 February 2018 at 8:00 am - Thursday, 22 February 2018 at 5:00 pm (AEST)


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